Front Desk Receptionist

Comprehensive EyeCare Partners; Federal Way (WA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, dental and vision benefits

Paid Holidays

Company paid life insurance

401(K)

Paid mileage between practices during/

Job summary

Comprehensive EyeCare Partners is seeking a Front Desk Receptionist in Federal Way, WA. You will support patient intake, manage records, schedule appointments, and coordinate referrals with attention to detail and patient focus.

The role requires 1 year of fast-paced patient care or customer service experience, proficiency in MS Word, Outlook and Excel, and healthcare experience is preferred. Office hours are 7 AM to 3:30 PM, Monday through Friday, with benefits including PTO and insurance.

Qualifications

• 1 year of experience in a fast-paced environment focusing on patient care or customer service
• Healthcare experience preferred
• Proficient with MS Word, Outlook and Excel; data entry and medical office software knowledge preferred

Responsibilities

• Organizes and maintains patient charts and filing system
• Answers calls and directs inquiries or initiates triage as needed
• Schedules appointments in computerized scheduler
• Greets and directs patients, salespeople and visitors
• Verifies patient records are up to date and accurate
• Coordinates referrals through insurance and other physician offices
• Collects payments and reconciles daily cash reports
• Other duties as assigned

Skills

Customer service

Data entry

Phone triage

Communication

Teamwork

Education

High school diploma or GED

Tools

MS Word

Outlook

Excel

Job description

Comprehensive EyeCare Partners (CompEye), With Twelve Ophthalmology Practices Across Nevada, Washington, Texas, And Utah, Is a Leader In Delivering Exceptional Patient Eye Care. All CompEye Practices And Teammates Subscribe To The Following Values And Beliefs

• Patient Focused: Delivering excellent clinical care is our central purpose. In all we do, we consider the impact on patient safety, clinical outcomes, and patient experience.
• One Team: We work together collaboratively to get the job done, regardless of role or department. We are all CompEye. We are "one team."
• Compassion & Kindness: We treat others—including patients, teammates, and partners—the way we’d like to be treated, with active listening and understanding.
• Continuous Innovation: We actively seek ways to improve ourselves, the care we deliver, the clinical innovations that support patients, and how we manage the business.
• Integrity: We do the right thing even and especially when it’s hard. We hold ourselves accountable.
• Results Driven: We deliver with a healthy sense of urgency on what we commit to and do what it takes to get the job done.

Position Summary

As a Front Desk Receptionist, you’ll have an opportunity to make a difference in the lives of our patients each day. You will adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records. This role requires a high level of attention to detail and patient focus.

Work Schedule

7AM to 3:30PM Monday - Friday

Roles And Responsibilities

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient's record is up to date and accurate.
• Coordinates referrals for patients through insurance and other physician offices.
• Collects payment from patients and reconciles daily cash reports
• Other duties as assigned.

Experience Requirements

• 1-year experience in a fast-paced environment focusing on patient care OR customer service
• Healthcare experience preferred
• Proficient in MS Word, Outlook, and Excel
• Data entry and medical office software knowledge preferred.

Education Requirements

• High school diploma or GED preferred

Physical Demands

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefit

• Generous Paid Time Off
• Medical, dental and vision benefits
• Paid Holidays
• Company paid life insurance
• 401(K)
• Paid mileage between practices during work hour
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services