External Case Manager (ECM)

Complete Care, Inc.; Westfield (NJ); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Complete Care, Inc. is seeking an experienced External Case Manager to support our New Jersey facilities.

This field-based role focuses on developing referral partnerships, generating qualified referrals, and helping patients transition into post-acute and long-term care. You will build relationships with hospitals, case managers, social workers, physicians, and other referral sources; educate patients and families about available services; and coordinate with admissions teams to support timely

Qualifications

• Healthcare sales or case management experience required.
• Experience in building referral partnerships and physician/hospital relationships preferred.
• Strong communication and relationship-building skills are essential.
• Travel within New Jersey is required to cover field-based responsibilities.

Responsibilities

• Build relationships with hospitals, case managers, social workers, physicians, and other referral partners.
• Generate referrals for Complete Care facilities.
• Educate patients, families, and referral sources about available services.
• Coordinate with admissions teams to support timely referral review and placement.
• Conduct regular visits to hospitals and community partners.
• Track outreach, referrals, and market activity.
• Collaborate with admissions, clinical, and operational leadership to support census growth.

Skills

Healthcare sales

Business development

Admissions

Case management

Clinical liaison

Communication

Relationship-building

Travel within NJ

Job description

External Case Manager – New Jersey

Complete Care | New Jersey

Complete Care is seeking an experienced, relationship-driven External Case Manager to support our skilled nursing facilities in New Jersey. This field-based role focuses on developing referral partnerships, generating qualified referrals, and helping patients transition into post-acute and long-term care.

Responsibilities

• Build relationships with hospitals, case managers, social workers, physicians, and other referral partners.

• Generate referrals for Complete Care facilities.

• Educate patients, families, and referral sources about available services.

• Coordinate with admissions teams to support timely referral review and placement.

• Conduct regular visits to hospitals and community partners.

• Track outreach, referrals, and market activity.

• Collaborate with admissions, clinical, and operational leadership to support census growth.

Qualifications

• Healthcare sales, business development, admissions, case management, or clinical liaison experience required.

• Skilled nursing, post-acute, rehabilitation, hospital, home health, or hospice experience preferred.

• Knowledge of the hospital discharge and patient-placement process.

• Strong communication and relationship-building skills.

• Reliable transportation and regular travel within New Jersey required.

Complete Care is an equal opportunity employer.