External Case Manager (ECM)

Complete Care; Westfield (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Complete Care in New Jersey is seeking an experienced External Case Manager to develop referral partnerships and drive patient transitions into post-acute and long-term care. This field-based role focuses on building relationships with hospitals, case managers, and other referral sources to generate qualified referrals.

You will educate patients and families about available services, coordinate with admissions teams, and travel regularly within New Jersey to partner with facilities and providers

Qualifications

• Healthcare sales, business development, admissions, case management, or clinical liaison experience required.
• Skilled nursing, post-acute, rehabilitation, hospital, home health, or hospice experience preferred.
• Knowledge of the hospital discharge and patient-placement process.

Responsibilities

• Build relationships with hospitals, case managers, social workers, physicians, and other referral partners.
• Generate referrals for Complete Care facilities.
• Educate patients, families, and referral sources about available services.
• Coordinate with admissions teams to support timely referral review and placement.
• Conduct regular visits to hospitals and community partners.
• Track outreach, referrals, and market activity.
• Collaborate with admissions, clinical, and operational leadership to support census growth.

Skills

Healthcare sales

Business development

Admissions

Case management

Clinical liaison

Job description

Complete Care | New Jersey
Complete Care is seeking an experienced, relationship-driven

External Case Manager – New Jersey
Complete Care | New Jersey
Complete Care is seeking an experienced, relationship-driven External Case Manager to support our skilled nursing facilities in New Jersey. This field-based role focuses on developing referral partnerships, generating qualified referrals, and helping patients transition into post-acute and long-term care.

Responsibilities

• Build relationships with hospitals, case managers, social workers, physicians, and other referral partners.
• Generate referrals for Complete Care facilities.
• Educate patients, families, and referral sources about available services.
• Coordinate with admissions teams to support timely referral review and placement.
• Conduct regular visits to hospitals and community partners.
• Track outreach, referrals, and market activity.
• Collaborate with admissions, clinical, and operational leadership to support census growth.

Qualifications

• Healthcare sales, business development, admissions, case management, or clinical liaison experience required.
• Skilled nursing, post-acute, rehabilitation, hospital, home health, or hospice experience preferred.
• Knowledge of the hospital discharge and patient-placement process.
• Strong communication and relationship-building skills.
• Reliable transportation and regular travel within New Jersey required.

Complete Care is an equal opportunity employer.