Exterior Zone Manager: Landscaping & Snow Ops

Kellermeyer Bergensons Services, LLC; Northern (KY); Hybrid; USD 65,000 - 92,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Life Insurance

Short Term Disability – Employer paid

Long Term Disability

Supplemental Health Insurance

401k plan with a match

Pet Insurance

PerkSpot Discount Program

Job summary

Kellermeyer Bergensons Services, LLC is seeking an Exterior Zone Manager to lead the exterior services portfolio in the Dallas market. The role focuses on overseeing accounts, evaluating partners, and ensuring service excellence while maintaining client satisfaction.

Candidates bring at least 3 years in customer service and leadership, experience with subcontractors, and ability to travel within the territory. Proficiency in coordinating with vendors and account teams is essential.

Qualifications

• Minimum of 3 years of customer service, management and leadership experience.
• Experience working with subcontractors and performing landscape and snow removal operations.
• Ability to travel within territory and communicate effectively with customers and vendors.

Responsibilities

• Communicate with customers to ensure high quality and service expectations.
• Proactively present site enhancement ideas to customers.
• Proactively assist in resolving issues with customer service when needed
• Conduct monthly Quality Site Assessments (QSAs) of service partners’ work on clients’ sites
• Measure properties and coordinate with estimators for landscape estimates
• Identify and communicate business development opportunities to Regional Operations Manager.
• Communicate weekly schedule to store managers and service partners
• Conduct pre- and post-season site inspections
• Coordinate new service partners to service clients in a designated territory
• Pre-qualify service partners and negotiate contract terms
• Support compliance team to ensure proper service partner agreements are secured in a timely manner
• Develop and sustain long-term relationships with service partners to ensure consistency of service to client
• Provide instruction to service partners regarding client expectations
• Communicate non-contract client requests and ensure work is scheduled in a timely manner
• Communicate closely with office team and Regional Zone Managers and provide documentation from site visits
• Develop standard packet of information for each client to include highlighted scope, site map, snow stockpiling map, call in number and introductory letter, and customer service opportunities
• Complete daily report on activities (sites visited, contacts made, issues handled, site inspection forms completed, etc.) and submit to Regional Zone Manager.
• Communicate billing details to client and answer any questions.
• Other tasks and duties, as assigned.

Skills

Customer service

Management

Leadership

Communication

Travel flexibility

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Kellermeyer Bergensons Services, LLC is seeking an Exterior Zone Manager to lead the exterior services portfolio in the Dallas market. The role focuses on overseeing accounts, evaluating partners, and ensuring service excellence while maintaining client satisfaction.

Candidates bring at least 3 years in customer service and leadership, experience with subcontractors, and ability to travel within the territory. Proficiency in coordinating with vendors and account teams is essential.