Express Service Concierge & Estimator

Clawson Honda; Fresno (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

Paid Holidays

PTO from day 1

Long-Term Disability

Employer Paid Life Insurance

401(k) Retirement Plan

Vehicle, Service, and Part Discounts

Job summary

Clawson Honda in Fresno, CA is seeking a full-time Express Advisor for a fast-paced service department. You will verify warranty coverage, develop estimates by costing parts and labor, and communicate clearly with customers while explaining work needed and obtaining approvals.

The shop operates Monday through Saturday, so a flexible schedule is required. The ideal candidate has strong customer service and communication skills, is a team player who can multitask, and maintains an organized

Qualifications

• Outgoing and friendly personality.
• Quality customer service skills.
• Team player able to work with others.
• Strong communication skills (bilingual is a plus).
• Able to multitask while keeping an organized station.
• Dealership service experience is a plus.
• Valid driver’s license and clean driving record.
• Build and maintain good customer relationships.

Responsibilities

• Verify warranty and service contract coverage.
• Develop estimates by costing parts and labor.
• Explain estimates to customers and obtain approvals.
• Create and maintain customer rapport and manage expectations.
• Perform vehicle walk-arounds and keep customer informed of completion times and costs.
• Explain all work performed at service delivery.

Skills

Customer service

Communication

Teamwork

Multitasking

Bilingual (plus)

Organized

Positive attitude

Job description

Clawson Honda in Fresno, CA is seeking a full-time Express Advisor for a fast-paced service department. You will verify warranty coverage, develop estimates by costing parts and labor, and communicate clearly with customers while explaining work needed and obtaining approvals.

The shop operates Monday through Saturday, so a flexible schedule is required. The ideal candidate has strong customer service and communication skills, is a team player who can multitask, and maintains an organized