Quick Lane Service Advisor – Growth Path

Kendall Ford Inc; Kenai (AK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Career path development

Paid time off

Health insurance

401(k) plan

Life insurance

Employee discounts

Job summary

Kendall Auto Group is seeking a Quick Lane Advisor to join our Service team at Kendall Ford Kenai. The role focuses on providing excellent customer service, recommending repairs, and coordinating service with technicians and sales staff.

The position emphasizes time management, strong communication, and a proactive approach to prioritizing customer needs in a fast-paced service department.

Qualifications

• High level customer service experience required.
• Ability to demonstrate time management and strong work ethics.
• Strong communication skills and the ability to make recommendations and prioritize items for customers.

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify that work was properly performed and diagnosed.
• Research vehicle history to make educated recommendations.
• Input and maintain customer information.
• Complete tasks efficiently using phone, email, and chat, and schedule service appointments.

Job description

Kendall Auto Group is seeking a Quick Lane Advisor to join our Service team at Kendall Ford Kenai. The role focuses on providing excellent customer service, recommending repairs, and coordinating service with technicians and sales staff.

The position emphasizes time management, strong communication, and a proactive approach to prioritizing customer needs in a fast-paced service department.