Express Service Advisor: Fast-Paced Auto Care Pro

Kendall Cadillac; Eugene, Northern (OR, KY); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Discounts on Parts & Service

Job summary

Kendall Auto Group is hiring an Express Service Advisor for Kendall Ford of Eugene. The role involves serving as the first point of contact for customers, coordinating with technicians and sales staff, and recommending repairs.

A strong customer service background and automotive knowledge are essential. The position offers a competitive pay range, bonuses, on-site support, and opportunities for career advancement within our Pacific Northwest network.

Qualifications

• Experience in service writing is required.
• Dealership experience is preferred.
• Strong customer service skills.
• Ability to multi-task and manage time effectively.
• General knowledge of automobiles and maintenance.

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify that work was properly performed and diagnosed.
• Research vehicle history to make educated recommendations.
• Input and maintain customer information.
• Complete work tasks efficiently and in an organized manner.
• Use telephone, email, and chat systems to communicate with customers throughout the day.
• Schedule service appointments.

Job description

Kendall Auto Group is hiring an Express Service Advisor for Kendall Ford of Eugene. The role involves serving as the first point of contact for customers, coordinating with technicians and sales staff, and recommending repairs.

A strong customer service background and automotive knowledge are essential. The position offers a competitive pay range, bonuses, on-site support, and opportunities for career advancement within our Pacific Northwest network.