Express Service Advisor: Prime Auto Care & CSI

Carlock Volkswagen of Murfreesboro; Murfreesboro (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Supplemental insurance policies

401(k) plans

Paid Holidays

Job summary

Carlock Volkswagen of Murfreesboro is seeking an Express Service Advisor who excels in customer service. You will greet guests, schedule appointments, and act as liaison between customers and service technicians, ensuring their needs are met with confidence.

Responsibilities include providing accurate repair estimates, communicating progress, and upselling services with integrity. We offer comprehensive benefits and opportunities for growth at a family-owned, multi-state dealer group.

Qualifications

• Requires excellent customer service and communication skills.
• Ability to listen to customers and translate needs to technicians.
• Experience in selling services with integrity.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Follow up on each repair and keep customers informed of progress.

Skills

Customer service

Communication

Upselling

Job description

Carlock Volkswagen of Murfreesboro is seeking an Express Service Advisor who excels in customer service. You will greet guests, schedule appointments, and act as liaison between customers and service technicians, ensuring their needs are met with confidence.

Responsibilities include providing accurate repair estimates, communicating progress, and upselling services with integrity. We offer comprehensive benefits and opportunities for growth at a family-owned, multi-state dealer group.