Service Advisor

Carlock Automotive; Franklin (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Training & Career Development

Internal advancement opportunities

Job summary

Volkswagen of Cool Springs in Franklin, TN is seeking a skilled Service Advisor to be the face of the service department. You will build lasting customer relationships, communicate repair needs to technicians, and ensure accurate estimates and timely updates throughout the service process.

This role rewards top performance with a clear career path in a family-owned dealer group expanding across states. You’ll access manufacturer-sponsored training and opportunities for internal advancement while

Responsibilities

• Greet customers promptly and professionally—set the tone for the entire experience
• Listen attentively and accurately communicate repair needs to technicians
• Recommend additional services with honesty and accuracy
• Provide precise estimates for repairs and maintenance
• Ensure adherence to dealership standards for vehicle care
• Keep customers informed during the service process
• Manage extended warranty claims with clarity and confidence
• Inspect all repair orders for quality and completeness
• Review work performed and explain charges before vehicle pick-up
• Escort customer to vehicle at time of pick up
• Proactively handle minor customer concerns or complaints
• Communicate regularly with the Service Manager about any issues
• Maintain strong CSI (Customer Satisfaction Index) scores

Skills

Customer service

Communication

Attention to detail

People skills

Problem solving

Job description

Service Advisor – Volkswagen of Cool Springs

Location: Franklin, TN

Company: Volkswagen of Cool Springs | Part of the Carlock Automotive Group

Are you an experienced and driven Service Advisor ready to take your career to the next level? At Volkswagen of Cool Springs, we’re looking for a top-tier professional who thrives in a fast-paced, customer-focused environment and is motivated by both success and service excellence. If you’re someone who takes pride in delivering exceptional service and earning top-tier compensation for it, advancing your career in the automotive industry, and being part of a rapidly growing, family-owned dealer group that promotes from within, we want to hear from you.

About The Role

You’ll be the face of our service department—building lasting customer relationships, managing repair processes with integrity, and delivering outstanding results. This position is perfect for someone who understands the value of customer trust, is passionate about the automotive business, and wants to align their career with a team that’s growing aggressively across multiple states.

What You'll Do

• Greet customers promptly and professionally—set the tone for the entire experience
• Listen attentively and accurately communicate repair needs to technicians
• Recommend additional services with honesty and accuracy
• Provide precise estimates for repairs and maintenance
• Ensure adherence to dealership standards for vehicle care
• Keep customers informed during the service process
• Manage extended warranty claims with clarity and confidence
• Inspect all repair orders for quality and completeness
• Review work performed and explain charges before vehicle pick-up
• Escort customer to vehicle at time of pick up
• Proactively handle minor customer concerns or complaints
• Communicate regularly with the Service Manager about any issues
• Maintain strong CSI (Customer Satisfaction Index) scores

Why You’ll Succeed Here

• You’re highly motivated, goal-driven, and have a proven track record as a top-performing Service Advisor
• You bring outstanding people skills, genuine care for customer satisfaction, and thrive under pressure
• You want more than a job—you want a long-term career path in a company that invests in its people

What We Offer

• Highly competitive pay structure—earnings in line with top performers in the industry
• Health, Dental & Vision Insurance
• Life Insurance & Supplemental Insurance Options
• 401(k) Plan
• Paid Time Off & Paid Holidays
• Manufacturer-Sponsored Training & Career Development
• Real opportunities for internal advancement across our growing dealership group

About Us

Carlock Automotive Group has been a trusted name in the automotive industry for over 50 years, growing from a family business in Arkansas to a multi-state network of dealerships representing 17 premier brands. With locations across Tennessee, Mississippi, Alabama, and Louisiana, Carlock offers an exciting and dynamic work environment where team members play a key role in delivering top-tier sales, service, and financing to customers. Family-owned for three generations, the Carlock family has built a reputation for excellence, fostering a workplace culture centered on expertise, customer satisfaction, and career growth. Our dealerships provide endless opportunities to be part of something exceptional.

At Carlock, we seek passionate individuals committed to learning and perfecting their craft. As a member of the Carlock family, you’ll receive continuous training and development opportunities to grow your career. We believe in promoting from within and cultivating the next generation of automotive leaders. With manufacturer-sponsored courses and annual training programs, we invest in your long-term success. In addition to professional growth, we offer competitive benefits, including health, dental, and vision insurance, life insurance, paid time off, supplemental insurance, 401(k) plans, and paid holidays. From your first day with us to the road ahead, we're committed to fueling your growth and guiding your journey every mile of the way.