Service Express Advisor

Village Volkswagen of Chattanooga; Chattanooga (TN); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentives

Training and career development

Established service department

Team environment

Full-time benefits

Job summary

Village Volkswagen of Chattanooga is seeking an energetic Express Service Advisor to join our Service Department. The ideal candidate is organized, professional, and comfortable in a fast-paced environment, with a commitment to delivering an outstanding customer experience.

Automotive service experience is preferred, but we are willing to train the right person with strong communication and customer-service skills.

Qualifications

• Excellent communication and listening skills.
• Strong customer-service and sales abilities.
• Professional appearance and positive attitude.
• Ability to multitask and remain organized.
• Basic computer and data-entry skills.
• Valid driver’s license and acceptable driving record.
• Volkswagen or automotive dealership experience is a plus.
• Reynolds & Reynolds experience is a plus.

Responsibilities

• Greet customers promptly and professionally.
• Listen carefully to customer concerns and service requests.
• Prepare accurate repair orders and obtain customer authorization.
• Explain recommended maintenance and repair services clearly.
• Review multipoint inspection results with customers.
• Provide timely updates throughout the service visit.
• Coordinate with Express technicians to keep vehicles moving efficiently.
• Collect payments and properly close repair orders.
• Maintain complete and accurate notes in the dealership system.
• Help ensure customers receive fast, convenient, and dependable service.

Skills

Excellent communication

Customer service

Sales ability

Organized multitasking

Professional appearance

Education

High school diploma or equivalent

Tools

Reynolds & Reynolds

Job description

Village VW of Chattanooga is seeking an energetic, customer-focused Express Service Advisor to join our growing Service Department.

The ideal candidate is organized, professional, comfortable working in a fast-paced environment, and committed to providing an outstanding customer experience. Automotive service experience is preferred, but we are willing to train the right person with strong communication and customer-service skills.

Key Responsibilities

• Greet customers promptly and professionally
• Listen carefully to customer concerns and service requests
• Prepare accurate repair orders and obtain customer authorization
• Explain recommended maintenance and repair services clearly
• Review multipoint inspection results with customers
• Provide timely updates throughout the service visit
• Coordinate with Express technicians to keep vehicles moving efficiently
• Collect payments and properly close repair orders
• Maintain complete and accurate notes in the dealership system
• Help ensure customers receive fast, convenient, and dependable service

Qualifications

• Excellent communication and listening skills
• Strong customer-service and sales abilities
• Professional appearance and positive attitude
• Ability to multitask and remain organized
• Basic computer and data-entry skills
• Valid driver’s license and acceptable driving record
• Volkswagen or automotive dealership experience is a plus
• Reynolds & Reynolds experience is a plus

What We Offer

• Competitive compensation
• Performance-based earning opportunities
• Training and career-development opportunities
• A busy, established Volkswagen Service Department
• Supportive management and team environment
• Employee benefits for qualified full-time employees