Express Advisor - Mountain States Toyota

Sonic Automotive, Inc.; Denver (CO); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Life Insurance

401(k) match

Paid time off

Parental leave

Training & development

Job summary

Mountain States Toyota, part of Sonic Automotive, Denver, CO, seeks an Express Advisor to be the primary contact for customers in the Express Service Department. You will identify maintenance needs, coordinate service, and communicate repairs while ensuring a smooth workflow and excellent customer experience.

Requirements include prior automotive service advising or dealership experience, strong communication, and ability to multitask in a fast-paced environment.

Qualifications

• Previous experience in automotive service advising, customer service, or dealership operations preferred.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of automotive maintenance services and vehicle systems preferred.
• Proficiency with computer systems and dealership service management software.

Responsibilities

• Greet customers promptly and professionally, documenting vehicle concerns and maintenance needs.
• Prepare accurate repair orders and explain recommended maintenance and repair services.
• Coordinate with technicians to ensure timely completion of express maintenance services.
• Communicate service updates, estimated completion times, and additional repair recommendations to customers.
• Review completed work with customers, explain services performed, and process vehicle delivery.
• Maintain accurate customer records, repair documentation, and warranty information.
• Deliver outstanding customer service while meeting dealership productivity and customer satisfaction goals.

Skills

Customer service

Communication

Multitasking

Attention to detail

Basic automotive knowledge

Tools

Dealership software

Job description

Express Advisor - Mountain States Toyota in Denver, CO at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

At Mountain States Toyotapart of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Salary: $48,000 to $60,000

Join our team of Service Advisors, with teammates that have been her for 15 years or more!!

High Volume Toyota Service Department!!

Job Description

Summary

The Express Advisor serves as the primary point of contact for customers visiting the Express Service Department. This position is responsible for delivering an exceptional customer experience by accurately identifying vehicle maintenance needs, coordinating timely service, and communicating repair recommendations while ensuring efficient workflow throughout the service process.

Responsibilities:

• Greet customers promptly and professionally, documenting vehicle concerns and maintenance needs.
• Prepare accurate repair orders and explain recommended maintenance and repair services.
• Coordinate with technicians to ensure timely completion of express maintenance services
• Communicate service updates, estimated completion times, and additional repair recommendations to customers.
• Review completed work with customers, explain services performed, and process vehicle delivery.
• Maintain accurate customer records, repair documentation, and warranty information.
• Deliver outstanding customer service while meeting dealership productivity and customer satisfaction goals.

Qualifications:

• Previous experience in automotive service advising, customer service, or dealership operations preferred.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of automotive maintenance services and vehicle systems preferred.
• Proficiency with computer systems and dealership service management software.

Additional Requirements:

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Compensation:

• $48,000 to $60,000
• Draw plus commission

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.