Automotive Express Service Advisor

Neil Huffman Automotive Group; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life insurance

Paid vacation

401K

Short term disability

Direct deposit

Job summary

Neil Huffman Subaru is seeking an Express Service Advisor who will maintain client relationships during service transactions and help keep the service department running smoothly. You will greet customers, collect vehicle data, prepare estimates, explain costs and timeframes, and ensure repair orders are accurate.

A high school diploma and strong communication are essential; ASE certification is a plus. This on-site role at Neil Huffman Subaru in Louisville, KY offers opportunities in a

Qualifications

• High school diploma or equivalent is required.
• General knowledge of vehicle mechanical operations is preferred.
• ASE certification preferred; not mandatory.
• Excellent oral and written communication skills are essential.
• Professional personal appearance is required.

Responsibilities

• Maintain Customer Satisfaction Index (CSI) ratings at least comparable to dealer/zone/branch averages.
• Follow regulations governing hazardous waste disposal, OSHA know-how and related compliance.
• Ensure all repair documents are complete and legible.
• Provide labor and parts estimates; obtain customer approval for costs when needed.
• Greet customers promptly and manage waiting customers.
• Schedule appointments using dealership-approved forms.
• Obtain and verify customer and vehicle data.
• Advise customers on car maintenance per manufacturer specifications and menus.
• Explain additional work costs and timeframes to customers; secure approvals.
• Indicate repair instructions clearly on repair orders and ensure legibility.
• Follow progress of each repair order; update customers on changes in estimates or times.
• Handle telephone inquiries about work in progress and appointments.
• Deliver vehicles and address customer questions.
• Keep service department forms (pricing guides, maintenance menus, etc.) up-to-date.

Skills

Communication skills

Professional appearance

Vehicle knowledge

Customer service

Education

High school diploma or equivalent

ASE certification preferred

Job description

Neil Huffman Subaru has an immediate opening for a Express Service Advisor.

The Express Service Advisor is responsible for maintaining client relationships during transactions.

Duties and Responsibilities:

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous waste, OSHA right-to-know, ect.
• Ensure that all documents are accounted for.
• Accomplish the forecast that has been establishes by the general manager and service manager.
• Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
• Schedule appointments using dealership approved forms.
• Obtain customer and vehicle data.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus (if applicable).
• If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
• Indicate on repair order the exact repair instructions, making vehicle in. Repair orders must be legible.
• Provide estimates for labor and parts. If the cost of service cannot be established during reception leave open and contact the customer later, by phone, for approval.
• Establish "time promised." Check with person responsible for work distribution, if necessary.
• Obtain customer's signature on repair order; provide customer with a copy.
• Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process and appointments.
• Deliver vehicle to customer and answer any questions.
• Keep Quick Pricing Guide, Signals Checklist, Maintenance Menus, and other service department forms up-to-date.

Qualifications:

• High school diploma or equivalent. Ability to read and comprehend instructions and information.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.

Benefits

• Health/Dental/Vision/Life insurance
• Paid vacation
• 401K
• Short term disability
• Direct deposit

Equal Opportunity Employer