Express Service Advisor

Acura of Brookfield; Town of Brookfield (WI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay and growth

Training on Acura products

Benefits and supportive team

Job summary

Acura of Brookfield is hiring for an Accelerated Service associate to greet arriving drivers and drive the express lane for routine maintenance. You’ll write up express services, explain what’s needed, provide upfront pricing and wait times, and keep the line moving with a personal touch.

You’ll coordinate with express technicians, review completed work at pickup, and hand off larger repair needs to the main service department when appropriate. Training is provided.

Qualifications

• Strong communication and customer service skills.
• Ability to stay upbeat, organized, and accurate in a high-volume, fast-paced setting.
• Basic automotive knowledge or willingness to learn quickly.
• Valid driver's license.
• Experience in dealership, quick lube, or retail service is a plus; training provided.

Responsibilities

• Greet drivers as they pull in and quickly assess their service needs.
• Write up express services such as oil changes, tire rotations, filters, fluids, and multi-point inspections.
• Clearly explain recommended maintenance and provide upfront pricing and wait times.
• Coordinate with express technicians to keep vehicles moving through the lane.
• Review completed work and payment at pickup.
• Identify larger repair needs and hand off to the main service department when appropriate.

Skills

Strong communication

Customer service

High volume

Valid driver’s license

Automotive knowledge

Job description

Acura of Brookfield is hiring for an Accelerated Service associate to greet arriving drivers and drive the express lane for routine maintenance. You’ll write up express services, explain what’s needed, provide upfront pricing and wait times, and keep the line moving with a personal touch.

You’ll coordinate with express technicians, review completed work at pickup, and hand off larger repair needs to the main service department when appropriate. Training is provided.