Express Service Advisor

Auffenberg Dealer Group; O'Fallon (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401K w/Match

Discounted event tickets

Job summary

A family-owned dealership seeks an Express Service Advisor in O'Fallon, Illinois, to manage customer experiences in the service lane. Ideal candidates are friendly and organized, with strong communication and time management skills. Responsibilities include overseeing service flow, providing concierge support, and distributing work among technicians efficiently. The role may suit those new to the automotive industry, but previous customer-facing experience is advantageous. Full benefits including health and dental insurance, 401k with match available.

Qualifications

• Organized and friendly personality is essential for the role.
• Clean driving record is required.
• Must be willing to undergo a pre-employment background check and drug screen.

Responsibilities

• Ensure customers receive prompt and courteous service.
• Provide concierge support for all owner inquiries.
• Efficiently distribute work between technicians.
• Manage the daily inventory of technicians' time.
• Take ownership of the customer's experience.

Skills

Time management skills

Fantastic communication skills

Organized and friendly personality

Demonstrated ability to manage others

Professional appearance

Clean driving record

Job description

As an Express Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Join us at Auffenberg Dealer Group, a family owned group since 1942! We value our team members and pride ourselves on promoting from within. If you are looking for an exciting career working with a progressive management staff, state of the art tools and cutting edge technology apply today!

What We Offer

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Full Supplemental Insurance Menu
• FSA (Flexible Spending Account)
• Paid Time Off
• 401K w/Match
• Cardinals, Blues, Fox, Muny, Ballpark Village Tickets

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen