Express Service Advisor

Lithia & Driveway; North Brunswick Township (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

DCH Brunswick Toyota, backed by Lithia & Driveway, is hiring an Express Service Advisor in New Jersey. You will greet customers, assess service needs, write orders, and liaise between customers and techs to craft clear estimates. Ideal candidates have Service Writer experience, strong communication, and a customer-first mindset.

The role offers a competitive pay range and full-time schedule with every other Saturday off, plus a robust benefits package. CDL or driving record requirements apply.

Qualifications

• Previous Service Advisor/Service Writer experience.
• Professional with focus on customer satisfaction.
• Strong verbal and written skills.
• Communicate technical terms to non-technical audience.
• CDK experience is a plus.
• Create a truly memorable experience for customers.
• Work well in a team environment.
• Valid Driver’s License with acceptable driving record.

Responsibilities

• Greet customers and assess vehicle performance concerns or service requests.
• Write repair orders and develop clear, accurate service estimates.
• Communicate needs and recommendations between customers and technicians.
• Partner with technicians to explain inspection results and maintenance needs in a customer-friendly way.
• Verify warranty and service contract coverage when applicable.
• Communicate service updates, completion times, and pricing.
• Recommend additional maintenance or repairs based on vehicle inspections.
• Maintain accurate customer and service records in dealership systems.
• Keep customers informed of service specials and value-added offerings.

Skills

Service Advisor/Service Writer exp

Customer satisfaction focus

Verbal and written communication

Explain technical terms to non-tech

Team player

Valid Driver’s License

Tools

CDK Software

Job description

Dealership:

L0701 DCH Brunswick Toyota

DCH Brunswick Toyota

Now Hiring: Express Service Advisor

Love cars and helping people? Come hang out with us at DCH Brunswick Toyota!

• Pay: $60,000 to $80,000

• Schedule: Full-Time, with every other Saturday off.

Reports to Fix Ops Manager

Why Join Our Team?

DCH Brunswick Toyota is proudly backed by Lithia & Driveway, New Jersey’s largest auto group. We have earned a stellar reputation for delivering top-quality new and pre-owned vehicles. We are committed to excellence in every interaction to ensure our customers have a delightful experience with every purchase, lease, or service visit.

What You’ll Do

• Greet customers and assess vehicle performance concerns or service requests

• Write repair orders and develop clear, accurate service estimates

• Communicate needs and recommendations, being the liaison between customers and technicians.

• Partner with technicians to explain inspection results and maintenance needs in a customer-friendly way

• Verify warranty and service contract coverage when applicable

• Communicate service updates, completion times, and pricing

• Recommend additional maintenance or repairs based on vehicle inspections

• Maintain accurate customer and service records in dealership systems

• Keep customers informed of service specials and value-added offerings

What You’ll Bring

Bilingual Preferred

• Previous Service Advisor/Service Writer experience,

• Professional with focus on customer satisfaction

• Strong verbal and written skills

• Communicate technical terms to non-technical audience.

• CDK experience, a plus!

• Create a truly memorable experience for our customers

• Work well in a team environment.

• Valid Driver’s License with acceptable driving record

Total Rewards

The estimated annual earnings for this position ranges from $60,000 to $80,000. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours. Actual pay offered may vary depending on skills, experience, job‑related knowledge, and location.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.