Express Service Advisor

Clawson Honda; Fresno (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

Paid Holidays

PTO from day 1

Long-Term Disability

Employer Paid Life Insurance

401(k) Retirement Plan

Vehicle, Service, and Part Discounts

Job summary

Clawson Honda in Fresno, CA is seeking a full-time Express Advisor for a fast-paced service department. You will verify warranty coverage, develop estimates by costing parts and labor, and communicate clearly with customers while explaining work needed and obtaining approvals.

The shop operates Monday through Saturday, so a flexible schedule is required. The ideal candidate has strong customer service and communication skills, is a team player who can multitask, and maintains an organized

Qualifications

• Outgoing and friendly personality.
• Quality customer service skills.
• Team player able to work with others.
• Strong communication skills (bilingual is a plus).
• Able to multitask while keeping an organized station.
• Dealership service experience is a plus.
• Valid driver’s license and clean driving record.
• Build and maintain good customer relationships.

Responsibilities

• Verify warranty and service contract coverage.
• Develop estimates by costing parts and labor.
• Explain estimates to customers and obtain approvals.
• Create and maintain customer rapport and manage expectations.
• Perform vehicle walk-arounds and keep customer informed of completion times and costs.
• Explain all work performed at service delivery.

Skills

Customer service

Communication

Teamwork

Multitasking

Bilingual (plus)

Organized

Positive attitude

Job description

Description

Responsibilities:

We are looking for a full-time candidate for this fast paced, high level position. Express Advisor candidates will need to have a flexible schedule as the service department is open Monday-Saturday. Candidates will need to be reliable, calling out only hurts the overall production of our team. Candidates will need to verify warranty and service contract coverage. The candidate will need to develop estimates by costing parts and labor. The express advisor candidate will need to create and maintain customer rapport by explaining estimates, while also obtaining approvals for estimates. Customer service is a huge part of being an express advisor, we want to answer customer concerns about scheduling and car maintenance. To ensure the best communication with our customers the express advisor will need to perform a vehicle walk-around. To best assist the customer we want to keep them informed on the time of completion time, and if any additional services need to be done, and the estimated cost and service expenses. Before the customer leaves the express advisor will explain all work performed and completed upon service delivery.

Rewards:

• ? Medical, Dental, and Vision Plans
• ? Paid Holidays
• ? Start accruing Paid Time off (PTO) from day 1!
• ? Long-Term Disability.
• ? Employer Paid Life Insurance.
• ? Automatic enrollment in 401(k) Retirement Plan.
• ? Vehicle, Service, and Part Discounts

The approximate pay range for this position is $16.50-$17.50 plus bonuses, spiffs, and competitions. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as the geographic location of the position.

Requirements

Qualifications:

Express advisors must have an outgoing and friendly personality. Candidates must have quality customer service skills. All candidates must be team players and work well with others. Candidates must possess strong communication skills (bilingual is a plus). Express advisors will mutli-task while maintaining a clean and organized station. Automotive dealership service experience is also a plus. All employees must have acceptable driving records and a valid driver's license. All employees must be successful in creating good customer relationships and having a good customer base.