Express Lube Service Advisor

HALLMARK H LLC; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

HALLMARK H LLC in Nashville, TN seeks a Service Advisor to bridge customers and technicians. You will listen to vehicle concerns, explain repairs in clear terms, and schedule appointments.

Responsibilities include processing repair orders, providing cost estimates, obtaining approvals, and communicating findings back to customers. Strong automotive knowledge, communication skills, and organization are essential for a positive customer experience.

Qualifications

• High school diploma or equivalent required; some roles may prefer a bachelor's degree.
• Solid automotive knowledge of parts and common repair issues.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal abilities.
• Proficiency with repair-order software and basic computer skills.
• Good organizational skills and ability to manage multiple tasks.

Responsibilities

• Greet customers, listen to vehicle issues, and explain repairs in clear terms.
• Coordinate service appointments and repair orders.
• Provide cost estimates and obtain customer approvals.
• Communicate technicians' findings back to customers.
• Aim for high customer satisfaction through follow-up and issue resolution.
• Handle paperwork, maintain customer records, and process payments.

Skills

Automotive Knowledge

Communication Skills

Customer Service

Technical Skills

Organizational Skills

Education

High school diploma or equivalent

Job description

A service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments.General responsibilities are as follows:Customer Communication: Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.Service Coordination: Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.Estimates and Approval: Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.Technical Liaison: Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.Customer Satisfaction: Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.Administrative Tasks: Handle paperwork related to repairs, maintain customer records, and process payments.A high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor's degree or extensive service advising experience.Automotive Knowledge - A solid understanding of automotive mechanics, parts, and common repair issues is crucial.Communication Skills - Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management.Customer Service - Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential.Technical Skills - Proficiency with computers and relevant software for managing repair orders and customer information is often needed.Organizational Skills - The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.