Express Lube Advisor

L0053 Subaru of Spokane; Spokane (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Holidays

PTO

Disability insurance

Life Insurance

401(k)

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

Lithia & Driveway's L0053 Subaru of Spokane is seeking an Express Lube Advisor to greet customers, document service needs, and write repair orders for express maintenance. The role emphasizes customer service, accuracy, and efficient vehicle flow in a high-volume shop.

The position is onsite in downtown Spokane with a base earnings range of $35k–$50k plus commission, reflecting performance and location. Training and growth opportunities are highlighted across the Lithia network.

Qualifications

• 1+ year of dealership experience preferred.
• Basic automotive maintenance understanding required.
• Able to handle high-volume environments and adapt to needs.
• Familiar with sales approaches and consulting with customers.
• Comfortable navigating technology and systems.

Responsibilities

• Welcome customers and create a positive first impression.
• Conduct vehicle walkarounds and gather service information.
• Write repair orders for express maintenance services (oil changes, tires, inspections, batteries, filters).
• Communicate maintenance recommendations and service needs to customers.
• Provide accurate service estimates and timelines.
• Coordinate vehicle flow between customers, technicians, and service team members.
• Keep customers informed throughout the service visit.
• Review completed services with customers and ensure satisfaction before departure.
• Assist in growing the service department by identifying maintenance opportunities and promoting services.
• Deliver an exceptional customer experience to encourage repeat business and referrals.

Skills

Dealership experience

Automotive knowledge

Customer service

Sales approach

Technology literacy

Job description

Dealership: L0053 Subaru of Spokane Subaru of Spokane Express Lube Advisor Pay: $35k-$50k annually. Commission based. Schedule: Tuesday through Saturday. Department Hours: 7 am to 6 pm Monday-Friday, 8 am to 4 pm Saturday, and closed Sunday. This position is onsite in downtown Spokane and reports to the Fixed Operations Manager.

Why Join Our Team?

• Competitive compensation and performance-based incentives.
• Opportunities for career growth within Subaru of Spokane and the Lithia & Driveway network.
• Ongoing training and professional development.
• Supportive team environment focused on employee success.
• High-volume store with a customer preferred brand.

What You'll Do

• Welcome customers and create a positive first impression upon arrival.
• Conduct vehicle walkarounds and gather service information.
• Write repair orders for express maintenance services, including oil changes, tire rotations, inspections, batteries, filters, and other routine maintenance.
• Communicate maintenance recommendations and service needs to customers.
• Provide accurate service estimates and timelines.
• Coordinate vehicle flow between customers, technicians, and service team members.
• Keep customers informed throughout the service visit.
• Review completed services with customers and ensure complete satisfaction before departure.
• Assist in driving service department growth by identifying maintenance opportunities and promoting recommended services.
• Deliver an exceptional customer experience that encourages repeat business and referrals.

What You'll Bring

• 1+ year of previous dealership experience is ideal but not required.
• We will consider those with relative retail, sales, or automotive industry experience.
• We require a basic automotive understanding of maintenance services.
• Adept to handle high-volume and adapt to our needs.
• Familiar with sales approaches and consulting with customers.
• Be able to navigate technology with ease.
• Be passionate about the Subaru brand and desire to be in the auto industry as a career path.
• Professional in appearance and communications.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The annual earning potential for this role is $35k to $50k, which includes commission on individual sales and individual gross profits. Bonuses are based on individual manufacturer approvability; customer pay labor per RO and flat rate hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers.

We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars.

We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate.

With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Join us as we accelerate towards growth in automotive and beyond!