Express Lube Advisor

Lithia & Driveway; Avondale (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Job summary

Lithia & Driveway is seeking a customer-focused Express Lube Advisor at Avondale Nissan in Avondale, AZ. You will greet customers, build rapport, and partner with technicians to ensure clear understanding of service needs and recommendations.

The ideal candidate has Express Lube Advisor experience, at least 1 year as an automotive technician, and solid mechanical understanding. A flexible, team-oriented attitude with a valid driver's license is essential.

Qualifications

• Previous Express Lube Advisor experience.
• 1+ years experience as an automotive technician.
• Basic mechanical understanding of an automobile.
• A willingness to jump in where needed.
• A commitment to following through on promises.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Answer incoming calls and greet customers following established customer contact procedures.
• Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.
• Be the communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and the needed service/repairs.
• Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

Skills

Express Lube Advisor experience

Automotive technician experience

Customer service mindset

Mechanical understanding

Team player

Willingness to help

Job description

Dealership:L0442 Avondale NissanAvondale NissanHiring: Express Lube AdvisorPay: Commission Earnings Based on Performance and Experience.Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?We're looking for a customer-focused Express Lube Advisor who takes pride in delivering exceptional service. We offer competitive pay, paid training, career growth opportunities, and a supportive team environment. If you're ready to build a rewarding career with a company that invests in your success, we'd love to meet you.What You'll DoAnswer incoming calls and greet customers while following established customer contact procedures.Build positive customer relationships by identifying concerns, assessing needs, and providing service solutions.Be the communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and ensure the customer understands the needed and recommended service/repairs.Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keep customer informed of service specials, completion times and service expenses.What You'll BringPrevious Express Lube Advisor experience.1+ years experience as an automotive technician.A team player who is focused on providing customer service.Basic mechanical understanding of an automobile.A willingness to jump in where neededA commitment to following through on promisesAcceptable driving record and a valid driver's license in your state of residenceTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.