Express Lube Advisor

L0577 Priority Ford Norfolk; Norfolk (VA); On-site; USD 45,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is hiring an Automotive Express Lube Advisor in Norfolk, VA, reporting to the Service Manager. This onsite position focuses on delivering excellent customer experiences and coordinating with technicians to address vehicle service needs.

You will initiate services, verify warranty coverage, develop estimates, and prepare repair orders while maintaining customer records. Eligible for a comprehensive total rewards program and competitive pay.

Qualifications

• Previous Service Advisor experience.
• 3+ years experience as an automotive technician.
• A team player who is focused on providing customer service.
• Basic mechanical understanding of an automobile.

Responsibilities

• Initiate automotive services and repairs.
• Verify warranty coverage and develop repair estimates.
• Prepare repair orders and enter RO into service database system.
• Communicate service needs between the customer and technician.
• Administer manufacturer warranty for qualifying vehicle repairs.

Skills

Service advisor experience

Automotive technician experience

Customer service focus

Basic mechanical understanding

Job description

Dealership: L0577 Priority Ford Norfolk Priority Ford Norfolk NOW HIRING AUTOMOTIVE EXPRESS LUBE ADVISORS! Schedule: Must have open availability, including Saturdays You will report to the Service Manager. This is an onsite position in Norfolk, VA. Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Responsibilities

As a Service Advisor, you will initiate automotive services and repairs. You will make sure vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, and writing repair orders. Additionally, you will maintain customer records. Be the communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and ensure the customer understands the needed and recommended service/repairs. Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles. Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system. Communicate additional repair and service needs to the customer based on vehicle inspection. Administer the manufacturer warranty for qualifying vehicle repairs. Keep customer informed of service specials, completion times and service expenses.

Qualifications

Previous Service Advisor experience. 3+ years experience as an automotive technician. A team player who is focused on providing customer service. Basic mechanical understanding of an automobile. Acceptable driving record and a valid driver's license in your state of residence

Total Rewards Potential Annual Earnings: $45,000-$72,000

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!