Parts Advisor

L0422 Suburban CDJR of Troy; Troy (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Job summary

Lithia & Driveway is seeking a Parts Advisor at L0422 Suburban CDJR of Troy to thrive in a fast-paced automotive retail setting. You will support both retail and service customers, maintain inventory, and ensure smooth parts delivery and logistics.

The role emphasizes professional communication, problem solving, and accuracy, with opportunities for training and growth as part of a large automotive network.

Qualifications

• Customer service mindset and professional demeanor.
• Ability to multitask in a fast-paced environment.
• Clear, concise communication with customers and team.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Establish and maintain good relationships with Wholesale and retail customers.
• Assist customers promptly and professionally in retail and service contexts.
• Maintain parts inventory, shelves, bins, and perpetual bin audits.
• Delivery coordination: maintain delivery board, logs, and routes.

Skills

Strong attention to detail

Sense of urgency

Excellent communication

Valid driver’s license

Job description

Dealership: L0422 Suburban CDJR of Troy Suburban CDJR Troy If you're ready to be part of something bigger, to be seen, supported, and celebrated — Your future is waiting in the fast lane. We're looking for a Parts Advisor who thrives in a fast-paced environment, loves solving problems, and believes that customer service isn't a department — it's an attitude.

What You'll Do

• Establish and maintain good working relationship with Wholesale and retail customers
• Assist all customers promptly and professionally including retail and service.
• Communication must be clear and concise.
• Maintain parts inventory, including stocking shelves, organizing bins, binning new parts and recording the location, conducting perpetual bin audits, and maintain special order bins.
• Maintain a delivery board with departure times and destinations
• Maintain a detailed delivery log when handling returns and funds
• Assist in Physical Parts Inventory annually
• Deliver parts to technicians or part recipient; pull orders for counter persons when necessary
• Maintain clean and organized work area; all materials stored below the counter area
• Immediately notify parts manager of damaged parts or shortages
• Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards
• Complete all applicable Lithia and manufacturer training required for certification
• Sweep floors and empty trash containers daily, and maintain a clean parts department
• Maintain clean delivery vehicle.
• Drive cautiously and safely staying within the laws of the road
• Other duties as assigned

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Acceptable driving record and a valid driver's license in your state of residence

Benefits

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location.

Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!