Service Advisor

L0230 Mercedes-Benz of Beaverton; Beaverton, Portland (OR, OR); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

L02030 Mercedes-Benz of Beaverton is seeking a Service Advisor to join our team in Beaverton, OR.

This full-time role involves delivering exceptional customer service, writing repair orders, and coordinating with technicians to ensure timely vehicle service and client satisfaction.

Qualifications

• 1+ years of Service Advisor experience required.
• Automotive technician background is a plus.
• Team player with a focus on exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and valid driver status in current state.

Responsibilities

• Answer incoming calls per ITC standards.
• Greet customers in a friendly and professional manner.
• Identify, confirm and resolve customer concerns.
• Communicate service needs, costs and completion times to customers.
• Assess needs by conducting a vehicle walk-around.
• Obtain approvals for repair findings and pricing.
• Write accurate repair orders using the ADP system.
• Follow the ICC2 process and provide upfront pricing.
• Dispatch orders to technicians and monitor progress.
• Follow up with customers during service and delivery.

Skills

Service Advisor experience

Customer service

Mechanical understanding

Valid driver1s license

Education

High school diploma or equivalent

Tools

ADP system

Job description

Dealership: L0230 Mercedes-Benz of Beaverton Mercedes-Benz of Beaverton

Now Hiring:

Service Advisor!

Pay: Commission based; $110,000 - $180,000 annually

Schedule: Full time, Monday - Friday with rotating Saturday and rotating open/close

Department Hours: Monday - Friday, 7:00am - 6:00pm, Saturday 8:00am - 5:00pm

What You'll Do

• Answer incoming telephone calls in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service promptly and professionally deliver vehicle to customer.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

What You'll Bring

• 1+ Years Service Advisor experience, required
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence.
• High School graduate or equivalent, 18 years or older required.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!