Express Lube Advisor

Norfolk-Motor-Company; Norfolk (NE); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401KPlan

Medical insurance

Dental, Vision and Supplemental Health

PTO

Birthday Day

Charity Day off

Employee Discounts

Holidays

Flexible work schedule

Job summary

Norfolk-Motor-Company is seeking an Express Lube Advisor to own the customer experience at the ExpressLube. You will greet customers, explain the oil change process, and coordinate scheduling while promoting our product offerings and services.

This role emphasizes retail sales and superior customer service, with starting pay around $40,000 and potential for more based on performance.

Qualifications

• Demonstrated ability to deliver excellent customer experiences.
• Retail sales and customer service experience preferred.
• Strong communication and time management skills.

Responsibilities

• Oversee flow of Express Lube and ensure prompt, courteous service.
• Own the customer experience and support dealership impressions.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technician time is sold to service customers and distribute work efficiently.

Skills

Customer service

Retail sales

Communication

Time management

Leadership

Organized

Job description

Job Summary

As an Express Lube Advisor, you will own our customer’s experience in the ExpressLube. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the oil change process, our Express Lube Advisors are true professionals who enjoy helping others. Looking for someone with retail sales and customer service experience. This position starts at $40,000 and has the potential for much more.

Benefits

• 401KPlan


• Medical insurance


• Dental, Vision and Supplemental Insurance


• PTO


• Birthday Day


• Charity Day off


• Employee Discounts


• Holidays


• Flexible work schedule

Responsibilities

• Oversee flow of Express Lube. Ensure that customers receive prompt, courteous, and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Ensure that the daily inventory of technicians' time is consistently sold to service customers.


• Distribute work between technicians efficiently

REQUIREMENTS:

• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance.


• Clean driving record


• Willing to submit to a pre-employment background check

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record.