Express Lube Advisor

Courtesy Automotive Center; Chico (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Health, dental, and vision insurance

Opportunities for professional development

Paid time off and holiday pay

Job summary

Courtesy Automotive Center in Chico, California, is seeking a detail-oriented and customer-focused Express Lube Advisor to join our dynamic automotive service team. The ideal candidate will provide exceptional customer service by managing quick lube customers and offering expert advice on vehicle maintenance.

Responsibilities include greeting customers, evaluating needs, providing maintenance tips, and ensuring a seamless service experience. We offer a competitive salary, comprehensive insurance, and professional development opportunities.

Qualifications

• High school diploma or equivalent required; post-secondary education or relevant certification is a plus.
• Previous experience in a customer service or automotive role preferred.
• Strong communication and interpersonal skills.
• Ability to understand technical vehicle information and convey it clearly to customers.
• Proficient in using computer systems and software related to automotive service management.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

• Greet customers in a professional and friendly manner, ensuring a welcoming atmosphere.
• Evaluate customer needs for express lube services and recommend appropriate packages and services.
• Provide customers with accurate and detailed information regarding vehicle maintenance tips and product options.
• Schedule and manage express lube appointments, ensuring minimal wait times and maximizing service efficiency.
• Collaborate with the service team to ensure timely completion of lube and maintenance tasks.
• Maintain a clean and organized work area, ensuring compliance with safety and environmental regulations.
• Address customer inquiries and concerns with professionalism and a problem-solving attitude.
• Keep up-to-date with product knowledge, brand innovations, and changes in the automotive industry.

Skills

Customer service

Communication skills

Technical understanding

Computer proficiency

Education

High school diploma or equivalent

Post-secondary education or relevant certification

Job description

We are seeking a detail-oriented and customer-focused Express Lube Advisor to join our dynamic automotive service team. The ideal candidate will be responsible for providing exceptional customer service by effectively managing quick lube customers, offering expert advice on vehicle maintenance, and ensuring a seamless and efficient service experience.

Responsibilities

• Greet customers in a professional and friendly manner, ensuring a welcoming atmosphere.
• Evaluate customer needs for express lube services and recommend appropriate packages and services.
• Provide customers with accurate and detailed information regarding vehicle maintenance tips and product options.
• Schedule and manage express lube appointments, ensuring minimal wait times and maximizing service efficiency.
• Collaborate with the service team to ensure timely completion of lube and maintenance tasks.
• Maintain a clean and organized work area, ensuring compliance with safety and environmental regulations.
• Address customer inquiries and concerns with professionalism and a problem-solving attitude.
• Keep up-to-date with product knowledge, brand innovations, and changes in the automotive industry to provide accurate and helpful advice.

Qualifications

• High school diploma or equivalent required; post-secondary education or relevant certification is a plus.
• Previous experience in a customer service or automotive role preferred.
• Strong communication and interpersonal skills.
• Ability to understand technical vehicle information and convey it clearly to customers.
• Proficient in using computer systems and software related to automotive service management.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

What We Offer

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and career advancements.
• Paid time off and holiday pay.