Express Lube Advisor

L0227 Lithia Ford of Klamath Falls; Klamath Falls (OR); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Ford of Klamath Falls is seeking an Express Lube Advisor to be the first point of contact for service customers. The role emphasizes customer service, speed, and accuracy in diagnosing needs and communicating costs, with a commission-based pay structure and a flexible schedule including evenings, weekends and holidays.

You will work in a fast-paced dealership service department, handling calls, coordinating repairs, and writing repair orders while providing accurate estimates and

Qualifications

• 3+ years of prior experience in sales or customer service.
• Prior dealership advisor experience preferred
• Basic automotive knowledge
• Excellent communication skills
• Reliable, shows up ready to work
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Follow ICC process: greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate what needs to be done, cost, and completion time.
• Conduct vehicle walk around to assess needs.
• Obtain customer agreement for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Provide estimates upfront with price guarantees.
• Obtain approval to review findings and prices.

Skills

Customer service

Sales

Communication

Reliable/ punctual

Driving record ok

Job description

Dealership: L0227 Lithia Ford of Klamath Falls

Lithia Ford of Klamath Falls Hiring: Express Lube Advisor Pay: Commission based pay scale Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

At Lithia Ford of Klamath Falls, you'll be the first point of contact for customers visiting our service department. This role offers the opportunity to build customer service skills, gain automotive industry experience, and grow your career within a respected dealership. We value teamwork, provide ongoing training, and promote from within whenever possible. If you're organized, customer-focused, and enjoy a fast-paced environment, we'd love to have you on our team.

What You’ll Do

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process: Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Follow the Interim Customer Contact (ICC2) process: Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.

What You’ll Bring

• 3+ years of prior experience in sales or customer service.
• Prior dealership advisor experience preferred
• Basic automotive knowledge
• Comfortable working in a fast-paced environment while managing multiple priorities
• Excellent communication skills
• Reliable, shows up ready to work
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!