Express Lube Advisor

L0169 Lithia Chrysler Dodge Jeep Ram of Corpus Christi; Corpus Christi (TX); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Dodge Jeep Ram of Corpus Christi in Corpus Christi, TX is seeking an Express Lube Advisor to join our service team. You will handle inbound calls, greet customers, explain services and costs, perform vehicle walk-arounds, obtain approvals, create repair orders, and coordinate with technicians to keep customers updated on progress.

Ideal candidates bring keen attention to detail, fast typing, a clean driving record, and strong customer service skills.

Qualifications

• Attention to detail is essential for accurate repair orders and service documentation.
• Typing ability to efficiently enter repair orders and customer information.
• Valid driver's license required to perform vehicle-related tasks.
• Strong customer service skills to greet customers and explain services.

Responsibilities

• Answer incoming calls and greet customers, identifying concerns.
• Explain required services, costs, and estimated completion times.
• Conduct vehicle walk-arounds to assess customer needs and gain approvals.
• Create repair orders using the ADP system and provide accurate estimates.
• Review findings with customers and obtain approval for additional repairs.
• Dispatch orders and communicate with technicians throughout service.
• Keep customers informed of repair status and final vehicle delivery.
• Process payments, deliver vehicles, and complete handoffs.

Skills

Attention to detail

Typing

Driver's license

Customer service

Job description

Dealership: L0169 Lithia Chrysler Dodge Jeep Ram of Corpus Christi Lithia Chrysler Jeep Dodge Ram of Corpus Christi

Now Hiring: Express Lube Advisor

Schedule: Ideal candidates must have open availability to work any day/shift.

Department Hours: Full Time

Location: 3688 IH69 Access Rd. CC, Tx. 78410

Why Join Our Team?

• Competitive Compensation: Enjoy a competitive pay that reflects your skills and dedication to excellence.
• Quality of Life: We believe in promoting a work environment that respects your personal time and wellbeing, ensuring a balanced and fulfilling career.
• Personal Growth: With access to ongoing training programs, we support your career progression and encourage you to reach your full potential.
• Supportive Team Environment: Become part of a team that values collaboration, communication, and mutual support, where your contributions are recognized and valued.

What You'll Do

• Answer incoming calls and follow telephone standards.
• Greet customers, identify their concerns, and recommend appropriate solutions.
• Explain required services, costs, and estimated completion times.
• Conduct a vehicle walk-around to assess customer needs.
• Gain customer approval for recommended services and offer a multi-point inspection.
• Create accurate repair orders using the ADP system.
• Provide accurate estimates, review inspection findings, and obtain approval for additional repairs.
• Dispatch repair orders efficiently and communicate with technicians throughout the repair process.
• Keep customers informed of their vehicle's repair status until completion.
• Process payments, deliver completed vehicles, and complete the Sales-to-Service customer handoff.

What You'll Bring

• Attention to detail
• Typing – ability to type efficiently in order to enter repair orders.
• Acceptable driving record and a valid driver's license.
• Customer service skills

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!