Automotive Assistant Service Manager

South Shore Chrysler Dodge Jeep Ram; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan

Paid time off

Short/Long Term Disability

Paid Training

Employee vehicle purchase plans

Job summary

A fast-growing automotive dealership in Nassau, NY seeks an Automotive Assistant Service Manager. The role involves leading the Express Lane Service Department to achieve high production and customer satisfaction. Candidates should have strong communication skills, 5 years of experience in an automotive dealership, and a high school diploma. Attractive benefits include medical insurance, 401K, and paid training.

Qualifications

• 5 years experience as an Automotive Service Advisor in a dealership.
• Clean and valid Driver's License.

Responsibilities

• Hire, train, develop and motivate the service Express Lane staff.
• Forecast goals and objectives for the Express department.
• Ensure customer satisfaction and service department goals are met.

Skills

Excellent written and verbal communication skills

Strong focus on providing excellent customer service

Education

High school diploma

Job description

Overview

Join to apply for the Automotive Assistant Service Manager role at South Shore Chrysler Dodge Jeep Ram.

South Shore CDJR is a fast-growing dealership. We are interested in employing a high energy, customer-focused individual to lead our Express Lane Service Department to high levels of production and customer and employee retention.

Location: Nassau, NY

Responsibilities

• Hire, train, develop and motivate the service Express Lane staff and monitor their performance.
• Forecast goals and objectives for the Express department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service Express department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with our customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Demonstrates behaviors consistent with our values in all interactions with customers, co-workers and vendors.
• Other duties/responsibilities may be assigned by our market management.

Qualifications

• Excellent written and verbal communication skills
• Strong focus on providing excellent customer service
• A high school diploma is required
• Automotive Service Advisor / Dealership: 5 years
• Clean and valid Driver's License

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and services
• Above average industry pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.