Express Auto Service Advisor - Fast-Paced, Customer-Centric

Crowley Auto Group; Bristol (CT); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Training and certification opportuni­t

Descrizione del lavoro

Crowley Chrysler Dodge Jeep Ram in Bristol, CT is seeking a customer-focused Mopar Express Service Advisor to join our service department. You will guide customers through the express service process from greeting to write-up and explain maintenance recommendations.

The role emphasizes strong communication, attention to detail, and efficient coordination with technicians and parts to keep the service lane running smoothly. Benefits are included and career growth opportunities exist.

Competenze

• Valid driver's license and clean driving record.

Mansioni

• Greet express service customers promptly, listen to their concerns, and confirm requested maintenance services.
• Create accurate repair orders documenting customer concerns, vehicle information, requested services, and promised completion times.
• Explain recommended maintenance, pricing, and estimated completion times clearly; obtain customer authorization before additional work is performed.
• Coordinate with technicians and the parts department to support efficient workflow and timely completion of express services.
• Review multipoint inspection results with customers and explain technician recommendations without pressure.
• Keep customers informed about service progress, changes to estimates, and any delays.
• Review completed repair orders with customers, explain charges and services performed, and assist with checkout.
• Maintain accurate customer records and a clean, organized service write-up area while following dealership procedures.
• Participate in Mopar and dealership training to build product knowledge and customer service skills.

Conoscenze

Customer service

Communication skills

Attention to detail

Computer literacy

Time management

Descrizione del lavoro

Crowley Chrysler Dodge Jeep Ram in Bristol, CT is seeking a customer-focused Mopar Express Service Advisor to join our service department. You will guide customers through the express service process from greeting to write-up and explain maintenance recommendations.

The role emphasizes strong communication, attention to detail, and efficient coordination with technicians and parts to keep the service lane running smoothly. Benefits are included and career growth opportunities exist.