Export Coordinator - Ocean

Forward Air Corp.; Euless (TX); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Stock purchase plan

Commuter benefits

Job summary

Forward Air Corp. is hiring an Export Coordinator - Ocean to support international ocean export operations from Dallas. You will assist bookings, preparation of export documents, and shipment tracking, ensuring accuracy and on-time departures.

You will work with steamship lines, NVOCCs, and internal teams, following procedures and timelines. Strong organizational and communication skills, plus experience with CargoWise, are valued in this on-site role.

Qualifications

• High school diploma or GED required; degree in logistics or related field preferred.
• Experience in logistics, transportation, or related operations roles desired.
• Familiarity with ocean freight, containerized shipping, and export documentation preferred.
• Proficiency with CargoWise or similar TMS/forwarding tools or ability to learn quickly.

Responsibilities

• Coordinate ocean export shipments including bookings, container movements, and vessel cut-offs.
• Prepare and process export documents (bills of lading, shipping instructions, commercial docs).
• Enter and update shipment details in CargoWise and other TMS systems.
• Track sailing schedules and milestones to support on-time departures.
• Communicate with steamship lines, NVOCCs, drayage providers, warehouses, and overseas agents.
• Follow export compliance, carrier rules, and internal procedures.
• Identify document errors or delays and elevate as needed.
• Support rate entry, charge validation, and billing accuracy.
• Respond to customer inquiries about shipment status and docs.
• Maintain organized shipment files and records.
• Assist with workload during peak shipping periods.

Skills

Organizational skills

Communication skills

Time management

Attention to detail

Discretion/confidentiality

MS Office / O365

Education

High School Diploma or GED

Bachelor’s degree in logistics or related field (preferred)

Tools

CargoWise

Job description

• Locations 3200 OLYMPUS BOULEVARD, Dallas, TX, 75019, US
• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Operations

Job Description

The Export Coordinator - Ocean supports international ocean export operations by coordinating shipment activities and ensuring accurate execution of export processes. They assist with bookings, documentation, and shipment tracking while following established procedures and timelines. They work closely with shipping lines, customers, and internal teams to support vessel departures and documentation accuracy.

Responsibilities

• Assist with coordinating ocean export shipments, including bookings, container movements, and vessel cut‑offs.
• Prepare and process export documentation such as bills of lading, shipping instructions, and commercial documents.
• Enter and update shipment details accurately in CargoWise and other transportation management systems.
• Track sailing schedules and shipment milestones to support on‑time departures.
• Communicate with steamship lines, NVOCCs, drayage providers, warehouses, and overseas agents.
• Follow export compliance requirements, carrier rules, and internal operating procedures.
• Identify documentation errors, cut‑off risks, or shipment delays and elevate appropriately.
• Support rate entry, charge validation, and billing accuracy.
• Respond to customer inquiries related to shipment status and documentation.
• Maintain organized shipment files and records.
• Assist with workload coverage during peak shipping periods.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.
• Prior experience in logistics, transportation, or related operations roles.
• Basic understanding of ocean freight, containerized shipping, and export documentation preferred.
• Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.
• Strong organizational and communication skills.
• Strong attention to detail and time‑management skills.
• Ability to follow defined procedures and meet deadlines.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.

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#LI-Onsite #LI-DR1

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.
• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.