Ocean Export Coordinator

OnBoard Logistics; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

401(k)

Life and disability insurance

PTO + holidays + EID

Employee assistance programs

Job summary

OnBoard Logistics is seeking an Ocean Export Coordinator to plan, execute, and optimize the export of shipments from the Chicago area. You will manage daily air export operations, validate carrier rates, schedule cargo appointments, and coordinate with warehouses, customers, and overseas offices to maintain service levels.

Responsibilities include handling Bills of Lading, HBLs, and export documentation, while monitoring KPIs and driving cost-saving improvements.

Qualifications

• 3+ years of related experience or equivalent.

Responsibilities

• Manage daily Air Export operations.
• Verify freight rates applied by carriers against service contracts or agreed pricing and submit freight payment requests when applicable.
• Schedule cargo appointments with plants and/or customers based on product availability and coordinate services with warehouses and trucking companies.
• Take ownership of customer issues and facilitate timely and effective resolution to ensure customer satisfaction.
• Manage the request, review, and correction of Bills of Lading (BL) with carriers and distribute final documents to customers.
• Prepare and validate House Bills of Lading (HBL) according to customer-specific requirements and templates.
• Manage the release process for special shipments and/or shipments requiring HBL documentation.
• Process all export documentation in accordance with carrier, customs, and customer requirements while meeting established deadlines and standards.
• Understand the financial impact of operations and their effect on company revenue.
• Communicate shipment status, additional charges, and operational issues to customers, sales teams, and overseas offices.
• Send destination pre-alerts and ensure timely sharing of shipment documentation.
• Review and monitor shipment status daily, ensuring all service and performance standards are met.
• Submit weekly HBL shipment reports and matrices to ocean carriers when required.
• Maintain knowledge of KPIs, procedures, and operational objectives, ensuring compliance with established standards.
• Identify and drive continuous improvement initiatives to increase efficiency and reduce costs.
• Maintain daily communication with vendors, carriers, and service providers.
• Communicate with customers and overseas agents to address inquiries and provide shipment updates.
• Properly close shipments in CargoWise and ensure data accuracy and integrity.
• Issue invoices and validate costs to ensure accurate job profitability and financial management.
• Monitor agreed service levels, identify root causes when targets are not achieved, and provide recommendations to management regarding service failures and operational trends.
• Perform other related duties as assigned by management.

Skills

Effective communication

Analytical skills

Proactivity and ability to work indep.

Planning and organization

Empathy

Active listening

Adaptability

Attention to detail

Customer service orientation

Education

Bachelor's degree in International Trade, Logistics, Maritime and Port Administration, International Business, or a related field (preferred but not required)

Hazmat Certification

IATA Certified Professional Training (CTP)

Transportation of Dangerous Goods (TDG) Certification

Tools

CargoWise

Salesforce

Microsoft Office

Job description

Position: Ocean Export Coordinator

Location: USA, Chicago, ILL 205 Stanley ST, Elk Grove Village IL, 60007

Summary

Responsible for planning and executing the logistical requirements necessary for the successful export of shipments, ensuring customer satisfaction and the efficient operation of all related activities.

Experience Requirements

• 3 years or more of related experience or equivalent.

Duties and Responsibilities

• Manage daily Air Export operations.
• Verify freight rates applied by carriers against service contracts or agreed pricing and submit freight payment requests when applicable.
• Schedule cargo appointments with plants and/or customers based on product availability and coordinate services with warehouses and trucking companies.
• Take ownership of customer issues and facilitate timely and effective resolution to ensure customer satisfaction.
• Manage the request, review, and correction of Bills of Lading (BL) with carriers and distribute final documents to customers.
• Prepare and validate House Bills of Lading (HBL) according to customer‑specific requirements and templates.
• Manage the release process for special shipments and/or shipments requiring HBL documentation.
• Process all export documentation in accordance with carrier, customs, and customer requirements while meeting established deadlines and standards.
• Understand the financial impact of operations and their effect on company revenue.
• Communicate shipment status, additional charges, and operational issues to customers, sales teams, and overseas offices.
• Send destination pre-alerts and ensure timely sharing of shipment documentation.
• Review and monitor shipment status daily, ensuring all service and performance standards are met.
• Submit weekly HBL shipment reports and matrices to ocean carriers when required.
• Maintain knowledge of key performance indicators (KPIs), procedures, and operational objectives, ensuring compliance with established standards.
• Identify and drive continuous improvement initiatives to increase efficiency and reduce costs.
• Maintain daily communication with vendors, carriers, and service providers.
• Communicate with customers and overseas agents to address inquiries and provide shipment updates.
• Properly close shipments in CargoWise and ensure data accuracy and integrity.
• Issue invoices and validate costs to ensure accurate job profitability and financial management.
• Monitor agreed service levels, identify root causes when targets are not achieved, and provide recommendations to management regarding service failures and operational trends.
• Perform other related duties as assigned by management.

Education Requirements

• Bachelor's degree in International Trade, Logistics, Maritime and Port Administration, International Business, or a related field (preferred but not required).
• Hazmat Certification, IATA Certified Professional Training (CTP), and/or Transportation of Dangerous Goods (TDG) Certification preferred.

Skills

• Effective communication
• Analytical skills
• Proactivity and ability to work independently
• Planning and organization
• Empathy
• Active listening
• Adaptability
• Attention to detail
• Customer service orientation

Languages

• Intermediate to advanced English proficiency.

Other

• Microsoft Office
• Experience with CargoWise and Salesforce.

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Medical, dental, and vision coverage (Aetna / MetLife)
• 401(k)
• Life and disability insurance
• PTO + holidays + EID
• Employee assistance programs

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Onboard Logistics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.