Export & Domestic Orders Specialist

Riviana Foods; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Riviana Foods Inc. is seeking a Customer Service Representative to process, release, prepare documentation packages, and invoice orders for domestic and export shipments.

You will verify orders, resolve discrepancies, and coordinate with brokers, sales administration, and 3PLs to ensure on-time delivery. The role requires a Bachelor’s degree or 3–5+ years in related work, plus experience with SAP and EDI, strong Excel skills, and excellent communication.

Qualifications

• Bachelor's degree or 3-5+ years of work experience with domestic and export shipments.
• Data entry experience with Customer Service, Supply Chain, SAP, and EDI is a plus.
• Strong background in export documents, Incoterms, and HTS codes.
• Experience coordinating with plants on production schedules.
• Strong written and verbal communication skills to interface with disciplines within the company, distribution centers, brokers, customers, and others.
• Strong analytical skills.
• Proficient in Microsoft Excel.
• Excellent team skills.
• Ability to multi-task and follow up on open work issues.

Responsibilities

• Reviews inbound orders verifying established order parameters are met (i.e., weight, pricing, promotions, and lead-time). Recaps to management customers who are repetitively out of compliance with requirements.
• Communicates to brokers, customers, and Sales Administration any pricing and/or promotion discrepancies identified on orders. Resolves issues prior to releasing orders for shipment.
• Creates outbound deliveries for EDI transmission to 3PLs. Deliveries for plant shipments are created by the plants.
• Reviews billing due lists for pricing and brokerage accuracy prior to scheduled job run times.
• Reviews Outbound Reports from distribution centers and Unshipped Orders for internal plants daily. Monitors on-time shipment of pending deliveries and assists in resolving delivery issues (short shipments, missed delivery appointments, etc.).
• Advises the Operations Planning team of upcoming promotion exception volume communicated by customers or field sales.
• Works with the Operations Planning team to resolve potential out-of-stock situations when shortages occur.
• Communicates product availability issues to Trade Marketing, brokers, and customers.
• Assists other Customer Service personnel with order processing during peak sales periods.
• Submits new customer master record requests and revisions to the Customer Service Supervisor for coordination with other disciplines within the company.
• Requests freight quotes, arranges bookings and FDA inspections, and completes SLIs and all other pertinent documents for export shipments.
• Performs other duties as assigned by management.

Skills

Data entry experience

Communication skills

Microsoft Excel

Analytical skills

Education

Bachelor's degree or 3-5+ years experience

Tools

SAP

EDI

Job description

Riviana Foods Inc. is seeking a Customer Service Representative to process, release, prepare documentation packages, and invoice orders for domestic and export shipments.

You will verify orders, resolve discrepancies, and coordinate with brokers, sales administration, and 3PLs to ensure on-time delivery. The role requires a Bachelor’s degree or 3–5+ years in related work, plus experience with SAP and EDI, strong Excel skills, and excellent communication.