Export Documentation Manager - Logistics & Compliance

CMA CGM; Nashville (TN); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Vacation and sick time

Job summary

CMA CGM Group’s U.S. operations in Nashville are seeking a Support Manager for Export Documentation. This leadership role focuses on frontline customer interaction, problem solving, and coordination across CMA CGM & APL locations.

The position emphasizes ensuring timely container documentation, bond approvals, and continuous process improvement. The incumbent will oversee a team, conduct performance evaluations, and train new hires while maintaining SOPs and accurate training records.

Qualifications

• Requires high school diploma or GED.
• Bachelor’s degree preferred, related field or experience.

Responsibilities

• Monitor reps activity to ensure incidents are resolved timely.
• Address workforce grievances and solve issues.
• Manage team performance via evaluations and corrective action.
• Provide training to new hires in Export Documentation and SOPs.
• Coordinate with internal departments and SSC for Memo BL accuracy.
• Resolve CMA CGM Export Bonds approvals and monitor timelines.
• Approve LARA status updates, RAD forms, and partner codes as needed.
• Provide information/history for customer complaints and customs fines.
• Coordinate Vessel Calendar and schedule updates with terminals and agencies.
• Handle miscellaneous duties or projects as assigned.

Skills

Communication skills

Attention to detail

Prioritization

Staff development

Change management

MS Office

LARA system

NOVA system

Management experience

Process management

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Tools

LARA

NOVA

Job description

CMA CGM Group’s U.S. operations in Nashville are seeking a Support Manager for Export Documentation. This leadership role focuses on frontline customer interaction, problem solving, and coordination across CMA CGM & APL locations.

The position emphasizes ensuring timely container documentation, bond approvals, and continuous process improvement. The incumbent will oversee a team, conduct performance evaluations, and train new hires while maintaining SOPs and accurate training records.