Export Customer Service Specialist

ZipRecruiter; Torrance (CA); On-site; Full time

Job summary

A leading company in the automotive industry is seeking a Bilingual Spanish Export Customer Service Specialist in Torrance, CA. This role involves managing export distributor accounts, ensuring service levels, and supporting logistics operations. The ideal candidate will have a BA/BS degree in Business and experience in export customer service. Join a team that values growth and offers competitive pay and benefits.

Benefits

Competitive pay rate

Benefits

Opportunity to learn and grow

Qualifications

• At least 2 years of experience in export customer service.
• Experience managing international customers.

Responsibilities

• Serve as the primary liaison with distributors, supporting service and parts availability.
• Handle export distributor accounts and support order processing.
• Manage customer service expectations and improve service levels.

Skills

Bilingual in Spanish

Communication

Planning

Organizing

Education

BA/BS degree in Business

Tools

MS Office

Job description

Job Description

For those who want to keep growing, learning, and evolving. We at Kelly hear you, and we’re here for you! We’re seeking a Bilingual Spanish Export Customer Service Specialist to work at one of our largest key accounts in the automotive industry in Torrance, CA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay: $27.90/hr

Hours: Monday through Friday, 8:30 am - 5:00 pm

This position is 100% on-site in Torrance, CA

Must be Bilingual in Spanish

Why you should apply:

• Work with a premier client in the automotive industry.
• Enjoy a competitive pay rate and benefits.
• Opportunity to work with a team of experienced professionals.
• Opportunity to learn and grow in a fast-paced environment.

Responsibilities include:

• Serve as the primary liaison with AHM’s distributors and Genpos, supporting service and parts availability, on-time delivery, shipment integrity, and reducing backorders.
• Handle export distributor accounts, support forecasting, order processing, pricing, and coordinate with internal departments such as Inventory Control and Supply teams.
• Manage key export distributors and Genpos, work with internal teams to meet customer service expectations, and improve service levels.
• Provide regular updates to management on customer satisfaction efforts and participate in special projects like export backorder management.

Additional roles:

• Coordinate with various departments to set up parts, gather ETA info, process orders, and support shipping compliance.
• Monitor export service levels, forecast accuracy, backorders, and on-time delivery.
• Conduct periodic video conferences with customers and prepare reports for management review.
• Participate in special projects, including travel to meet top customers.

Daily tasks:

• Customer service activities, including conducting monthly video calls, visiting distributors, researching ETA’s, and coordinating orders.
• Manage export backorders, ensure parts availability for new models, and prepare weekly executive presentations.

Reporting and projects:

• Work with logistics teams to ensure timely shipments.
• Manage the W37 forecasting program, including tracking, CAPDo, and annual reviews.

Required Skills:

• BA/BS degree in Business or equivalent experience.
• At least 2 years of experience in export customer service or related field.
• Bilingual in Spanish.
• Experience managing international customers.

Preferred Skills:

• Proficiency in MS Office (Excel, Access, PowerPoint, Word).
• Experience with Business Objects reporting.
• Knowledge of international business and AHM parts operations.
• Strong planning, organizing, and communication skills.

Next steps:

Once you apply, our recruiters will review your profile and contact you if your skills match. Even if this role isn’t the right fit, your profile remains in our network for future opportunities. We’re here to help you discover what’s next in your career. Apply today!