Customer service specialist remote

DavidShapiroLaw; San Diego (CA); Remote; Full time

Job summary

Join a leading law firm as a Remote Customer Service Representative. You'll be the first point of contact for clients, managing inquiries and scheduling consultations. This role emphasizes communication, organization, and confidentiality, all while providing impactful support in a flexible remote setting.

Benefits

Hiring Bonus

Professional Development

Work-Life Balance

Qualifications

• Minimum of 1 year in customer service or administrative support.
• Ability to work independently in a remote setting.

Responsibilities

• Respond promptly to client inquiries via phone, email, and online forms.
• Coordinate and schedule initial consultations between clients and attorneys.
• Assist in maintaining and updating client records.

Skills

Communication Skills

Organizational Skills

Tools

Microsoft Office Suite

Job description

Job Title: Remote Customer Service Representative
Location: Remote (U.S.-based)
Company: David P. Shapiro Criminal Defense Attorneys
Website: www.shapirocriminaldefense.com

About David P. Shapiro Criminal Defense Attorneys

David P. Shapiro Criminal Defense Attorneys is a dedicated law firm specializing in criminal defense. We are committed to providing exceptional legal services to our clients, ensuring their rights are protected throughout the legal process. Our team is passionate about delivering personalized and effective legal representation.

Position Overview

We are seeking a compassionate and detail-oriented Remote Customer Service Representative to join our team. In this role, you will serve as the first point of contact for potential and existing clients, providing exceptional service and support. You will play a crucial role in managing client inquiries, scheduling consultations, and assisting with administrative tasks to ensure a smooth client experience.

Key Responsibilities

• Client Communication: Respond promptly to client inquiries via phone, email, and online forms, providing accurate information about our services and processes.

• Consultation Scheduling: Coordinate and schedule initial consultations between clients and attorneys, ensuring all necessary information is collected beforehand.

• Case Management Support: Assist in maintaining and updating client records, ensuring all information is accurate and up-to-date.

• Administrative Assistance: Provide general administrative support, including data entry, document preparation, and filing.

• Client Follow-Up: Conduct follow-up communications with clients to gather feedback and ensure satisfaction with services provided.

• Confidentiality: Maintain strict confidentiality of client information in accordance with legal and ethical standards.

Qualifications

• Experience: Minimum of 1year in customer service or administrative support, preferably in a legal or professional services environment.

• Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with clients and team members.

• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using various communication and scheduling tools.

• Confidentiality: Understanding of the importance of confidentiality and the ability to handle sensitive information appropriately.

• Remote Work: Ability to work independently in a remote setting, with a reliable internet connection and a quiet workspace.

Why Join Us?

• Salary: $28 per hour with $200 hiring bonus

• Impactful Work: Contribute to a firm that makes a meaningful difference in clients' lives.

• Supportive Environment: Join a team that values collaboration, respect, and professional growth.

• Work-Life Balance: Enjoy the flexibility of remote work with a focus on maintaining a healthy work-life balance.

• Professional Development: Opportunities for training and development to enhance your skills and career growth.

David P. Shapiro Criminal Defense Attorneys is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.