Customer Service Specialist

Remote Jobs; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

Join a leading company in Education Technology as a Customer Support Specialist. This full-time remote role offers a chance to make a positive impact on families navigating homeschool education. You will provide exceptional support across multiple channels and collaborate with team members to ensure high-quality service. Enjoy benefits like health insurance, a 401(k) plan, and flexible work arrangements.

Benefits

Health, dental, and vision insurance

401(k) retirement plan with employer match

Paid Time Off (PTO)

Flexible remote work opportunity

Qualifications

• At least 2 years in a customer-facing role.
• Typing speed of 55 words per minute.

Responsibilities

• Deliver support via phone, email, chat, and social media.
• Resolve customer issues with empathy and efficiency.
• Analyze customer needs and recommend solutions.

Skills

Communication

Problem Solving

Technology Proficiency

Job description

Employer Industry: Education Technology

Why consider this job opportunity:
- Salary up to $24.53 per hour
- Full-time employees eligible for health, dental, and vision insurance, including specialty care options
- 401(k) retirement plan with employer match
- Paid Time Off (PTO), floating holidays, and parental leave
- Flexible remote work opportunity from any U.S. time zone
- Chance to make a positive impact on families navigating homeschool education

What to Expect (Job Responsibilities):
- Deliver exceptional support across multiple channels (phone, email, chat, and social media)
- Resolve customer issues with empathy and efficiency while maintaining high-quality standards
- Personalize communication to make every customer feel valued and understood
- Analyze customer needs and recommend appropriate solutions
- Collaborate with team members to manage high-volume customer service interactions

What is Required (Qualifications):
- At least 2 years of full-time experience in a customer-facing role
- Access to a computer/laptop with a working web camera, microphone, and a reliable high-speed internet connection
- Typing speed of 55 words per minute
- Strong proficiency with technology and aptitude to learn new technologies and processes quickly
- Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Experience in a live chat or customer support environment
- Proven ability to work independently, manage schedules, and meet deadlines
- Strong problem-solving abilities and sound judgment
- Exceptional attention to detail
- Resilient and positive in challenging situations

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