Client Service Specialist

ZipRecruiter; Covina (CA); Remote; USD 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a Client Service Specialist to join their passionate team. This fully remote position focuses on helping churches and nonprofits optimize their volunteer scheduling software. You'll be the key to understanding clients' needs, providing tailored solutions, and ensuring they maximize the benefits of the software. With a service-oriented culture, this role offers a unique opportunity to grow professionally while supporting a meaningful product. Join a collaborative environment where your contributions will make a significant impact on communities across the nation.

Benefits

401(k) Profit Sharing Plan

Health insurance reimbursement

4 weeks of annual paid time off

Paid parental leave

Paid sabbatical program

Annual retreats

Qualifications

• Service-focused mentality and approach.
• Excellent verbal and written communication skills.

Responsibilities

• Build long-term relationships with clients by uncovering challenges.
• Utilize Zendesk to track all work and communication.

Skills

Verbal Communication

Written Communication

Problem Solving

Customer Service

Technical Support

Tools

Zendesk

Job description

Job DescriptionJob Description

Looking for a service-oriented position in a passionate, collaborative team?

Rotunda Software, an industry leader in volunteer scheduling software, is seeking a personable, positive, and self-motivated individual to help churches and nonprofit organizations schedule, connect, and grow their volunteer base.

As the Client Service Specialist, you’ll be responsible for uncovering clients’ needs and solving problems by customizing the software setup. You’ll field technical and customer service-related questions via phone, email and Zendesk. In addition to excellent written, verbal and listening skills, this position requires the ability to help non-technical users set up the software to meet their unique needs. Patience, empathy, and creative problem-solving skills are essential.

You’ll join a talented, dedicated, international team, passionate about doing meaningful work and building extraordinary products that people love. Our two flagship products, Ministry Scheduler Pro and Volunteer Scheduler Pro, are actively used by over 3,800 organizations to schedule over one million volunteers. Rotunda’s mission is to help people do good things, and our unique culture is rooted in a set of shared values.

Specific responsibilities include:

• Becoming intimately familiar with the benefits and features of Rotunda's products, and being able to apply that knowledge to real life scenarios.
• Building long-term relationships with churches and nonprofits who utilize our services by uncovering challenges, providing solutions, and winning their ongoing business.
• Fortifying relationships with existing clients, offering guidance and support, and ensuring they leverage any opportunities to benefit from expanded use of our services.
• Utilizing Zendesk to track all work and communication.
• Beta testing new features and product releases to ensure they are bug free.
• Side projects tailored to individual strengths and interests (e.g. creating and updating documentation, writing and presenting webinars, producing content for sales and marketing resources).

Requirements

• A service-focused mentality and approach.

• A love for talking to people and building relationships.
• Demonstrated patience, and a passion for teaching people new skills.
• The ability to problem solve and learn new technology easily.
• Excellent verbal and written communication skills.
• A desire to exceed expectations and grow professionally.
• A quiet workspace for phone calls and meetings.

This is a fully remote position open to candidates living in the continental United States. Priority will be given to candidates living in California, Illinois, Indiana, Michigan, Missouri, and Virginia.

Benefits

• Supporting a meaningful product that people love.
• A service-focused, positive culture built around mutual respect and personal growth.
• $45K - $55K USD base salary.
• Stability. Rotunda has been self funded and profitable for over 15 years.
• Annual retreats. Past destinations include Mexico, Costa Rica, and Nicaragua.
• 401(k) Profit Sharing Plan.
• Health insurance reimbursement.
• 4 weeks of annual paid time off (vacation and sick leave).
• Paid parental leave.
• Paid sabbatical program.