Customer Service Specialist - 3rd Shift

Equifax, Inc. in; Louisville (KY); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Customer Service Specialist for the 3rd shift to provide exceptional support through telephone and written inquiries. This role involves troubleshooting issues, maintaining customer accounts, and documenting recurring problems. Ideal candidates will have a background in IT help desk or customer service, with a focus on empathy and problem resolution. The position allows for remote work, making it a flexible opportunity for those looking to contribute to a dynamic team.

Qualifications

• 1 year of IT Help Desk or PC experience.
• 1 year of customer service experience, preferably in a call-center.

Responsibilities

• Responds to customer support inquiries via telephone or written format.
• Resolves customer concerns during installation and operation.
• Documents customer information and recurring technical issues.

Skills

Customer Service

Troubleshooting

Education

High School Diploma

Associates or Bachelor's degree

Job description

Customer Service Specialist - 3rd Shift (Finance)

Customer Service Specialist - 3rd Shift (Finance)

Equifax is looking for a Customer Service Specialist to join our team! This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues.

This will be a 12am - 8:30am M-F shift and will be able to Work from Home.

What you'll do

• Responds to customer support inquiries via telephone or written format in an empathetic and Equifax values driven manner
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• Documents customer information and recurring technical issues to support product quality programs and product development

What experience you need

• High School Diploma or equivalent
• At least 1 year of IT Help Desk or PC experience, or related knowledge
• At least 1 year of customer service experience, preferably in a call-center environment.

What could set you apart

• Associates or Bachelor's degree in Computer Science, Social Work, Communications or related field
• At least 1 year of experience documenting quality assurance processes
• At least 1 year of PC configuration and installation experience
• At least 1 year experience in a call-center setting