Export Customer Service Representative (OnSite) 1

MAHLE; Olive Branch (MS); On-site; USD 35,000 - 50,000; Full time

Job summary

MAHLE in Olive Branch, MS is seeking a Customer Service professional to ensure optimum service across multiple areas of the department. The role focuses on accuracy and completion of orders while collaborating with customers and internal teams to guarantee satisfaction.

Key responsibilities include coordinating with Export Manager, MAHLE Agents, Logistics, IT, Accounting, Production and Distribution, handling claims, and maintaining daily production reports.

Qualifications

• Ability to collaborate across departments and levels.
• Experience with export processes and customer service.
• Proficient with Excel and Word; knowledge of AS400/SAP is a plus.
• Associate’s Degree preferred, or equivalent work experience.
• Extensive background in export customer service.
• Strong product knowledge is a plus.
• Bilingual in Spanish is a plus.

Responsibilities

• Coordinate with all parties involved (Export Manager, MAHLE Agents, Logistics, IT, Accounting, Production).
• Maintain direct contact with MAHLE Agents and customers; inform and advise on sales policies, price lists, orders, proformas, export docs and product info.
• Research claims for credit/debit and apply company policies before issuing credits or debits.
• Create and update daily production reports.
• Enter customer discrepancies into the system for review.

Skills

Team collaboration

AS400

SAP

Excel

Word processing

Export customer service

Bilingual Spanish

Product knowledge

Education

Associate’s Degree

Tools

AS400

SAP

Job description

Summary

To ensure optimum service in one or more areas of the Customer Service Department. Must promote an environment of teamwork and productivity under the guidance of the Customer Service Manager. Responsible for accuracy and completion of orders. Must work in conjunction with customers as well as Export Manager, MAHLE Agents, IT, Inventory Control, Production, Distribution and Traffic to guarantee customer satisfaction.

Essential Duties And Responsibilities

• Coordinate with all partied involved (Export Manager, MAHLE Agents, Logistics, IT, Accounting, Production).
• Maintain direct contact with MAHLE Agents and customer’s (inform and advise customers current internal contacts of sales policies, current price list, order confirmations, proformas, export documentation and product information.
• Research claims for credit and debit applying company policies to transactions, before passing these on for credits or debits to be issued.
• Create and update daily production reports.
• Enter customer discrepancies into the system for review.

Qualifications

• Ability to work with and through others at all levels.
• Experience with AS400 and SAP a plus.
• Proficient in use of spreadsheets (Excel) and processing (Word) software.
• Associate’s Degree preferred, or equivalent work experience.
• Extensive background and experience in dealing with export customer service.
• Strong product knowledge a plus.
• Bilingual (Spanish) a plus.

Do you have any questions?

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