Export Customer Service Representative (OnSite) 1

MAHLE Senica; Olive Branch (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company health insurance

Life Insurance

Mobile working

Discount platform for employees

Job summary

MAHLE Aftermarket (US) OB in Olive Branch, MS is seeking a Customer Service professional to ensure optimum service in one or more areas of the Customer Service Department. You will promote teamwork and productivity under the guidance of the Customer Service Manager and coordinate with Export Manager, MAHLE Agents, Logistics, IT, Accounting and Production to guarantee customer satisfaction.

You will handle order accuracy and processing, contact customers about sales policies, price lists, order

Qualifications

• Experience with export customer service and coordinating across departments.
• Associate’s Degree or equivalent work experience preferred.
• Experience with SAP a plus and AS400 is favorable.
• Bilingual in Spanish is a plus.

Responsibilities

• Coordinate with Export Manager, MAHLE Agents, Logistics, IT, Accounting and Production to ensure accuracy and timely processing of orders.
• Maintain direct contact with MAHLE Agents and customers; inform on sales policies, price lists, order confirmations, proformas, export documentation and product information.
• Research claims for credit and debit according to company policies and process credits/debits accordingly.
• Create and update daily production reports to monitor performance and deliverables.
• Enter customer discrepancies into the system for review and resolution.

Skills

AS400

SAP

Excel

Word

Teamwork

Bilingual Spanish

Education

Associate’s Degree

Tools

Spreadsheets (Excel)

Word processing (Word)

Job description

01_Young Professionals (commercial)
Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.
MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility
SUMMARY
To ensure optimum service in one or more areas of the Customer Service Department. Must promote an environment of teamwork and productivity under the guidance of the Customer Service Manager. Responsible for accuracy and completion of orders. Must work in conjunction with customers as well as Export Manager, MAHLE Agents, IT, Inventory Control, Production, Distribution and Traffic to guarantee customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate with all partied involved (Export Manager, MAHLE Agents, Logistics, IT, Accounting, Production).
• Maintain direct contact with MAHLE Agents and customer’s (inform and advise customers current internal contacts of sales policies, current price list, order confirmations, proformas, export documentation and product information.
• Research claims for credit and debit applying company policies to transactions, before passing these on for credits or debits to be issued.
• Create and update daily production reports.
• Enter customer discrepancies into the system for review.
  

QUALIFICATIONS

• Ability to work with and through others at all levels.
• Experience with AS400 and SAP a plus.
• Proficient in use of spreadsheets (Excel) and processing (Word) software.
• Associate’s Degree preferred, or equivalent work experience.
• Extensive background and experience in dealing with export customer service.
• Strong product knowledge a plus.
• Bilingual (Spanish) a plus.
  

Do you have any questions?
[e-mail]
US
Facts about the job
Benefits: Benefits-US/CH_CN_DI_IB_LI_MA_MP_MW_OB_PH

Company health insurance

Casualty insurance

Discount platform for employees

Insurance benefit

Life Insurance

Benefits package 'MAHLEforMe'

Additional maternity pay

Mobile working

Standadized Onboarding Process

Paid holiday

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: General Administration

Department: BU3 Lifecycle and Mobility

Location:
Olive Branch, MS, US, 38654

Company: MAHLE Aftermarket (US) OB
Closing date for applications
Don't waste any time, apply while the position is online.
Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.
Shape the future with us.
Our employee reviews
Nearest Major Market: Memphis
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate with all partied involved (Export Manager, MAHLE Agents, Logistics, IT, Accounting, Production).
• Maintain direct contact with MAHLE Agents and customer’s (inform and advise customers current internal contacts of sales policies, current price list, order confirmations, proformas, export documentation and product information.
• Research claims for credit and debit applying company policies to transactions, before passing these on for credits or debits to be issued.
• Create and update daily production reports.
• Enter customer discrepancies into the system for review.
  

QUALIFICATIONS

• Ability to work with and through others at all levels.
• Experience with AS400 and SAP a plus.
• Proficient in use of spreadsheets (Excel) and processing (Word) software.
• Associate’s Degree preferred, or equivalent work experience.
• Extensive background and experience in dealing with export customer service.
• Strong product knowledge a plus.
• Bilingual (Spanish) a plus.
  

Do you have any questions?
[e-mail]