Customer Service

MAHLE GmbH; Murfreesboro (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

MAHLE is seeking a Customer Service professional to manage customer communications, follow up on requests, and monitor EDI and the customer portal. You will work to understand customer requirements, track scorecards, and connect root causes to process improvements.

The role involves SAP data management, pricing updates, shipping coordination, and collaboration with internal teams to ensure timely deliveries and accurate invoicing. Strong MS Office and SAP experience are desirable.

Qualifications

• Related experience in customer service or supply chain roles.
• Strong verbal and written communication skills.
• Ability to analyze and resolve problems quickly.

Responsibilities

• Communicate with customers and follow up on requests.
• Review and manage EDI and customer portal activities.
• Maintain customer master records and pricing in SAP.
• Process shipments and invoices; resolve AR issues.
• Update pricing and monitor scorecard KPIs.
• Coordinate freight scheduling and expedite shipments as needed.
• Provide data to improve delivery performance.

Skills

Related experience

Microsoft Office

SAP

Interpersonal communication

Highly organized

Tools

SAP

Microsoft Office

Job description

Your Contribution As a Customer Service you will be doing the communication, follow ups and looking at EDI to understand the needs of the customer, managing the customer portal, understanding the requirements and KPIS on the scorecard, understanding the internal process and how impacts the scorecard tracking the issues, go back to the root cause.

• Analyze, submit, verify and communicate release requirements.
• SAP data management with ability to create customer master records and schedule arrangements for new part numbers.
• Create and maintain customer material information records and customer-specific work instructions.
• Responsible for processing shipments and invoices.
• Review and maintain customer website information (as needed).
• Compare price list provided by Sales against pricing in the scheduling agreement.
• Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions.
• Assist with returnable dunnage issues and process customer returns.
• Communicate freight scheduling with Shipping and organize and track expedited freight.
• Research and resolve accounts receivable issues (freight charges, returns, etc.).
• Resolve delivery performance differences with customer locations.
• Update customer portals, team measurables, and customer score cards as necessary.

Your Experience & Qualifications

• Related experience.
• Experience with Microsoft Office tools.
• Experience with SAP.
• Dynamic communication / inter-personal skills.
• Highly organized and possess good decision-making and problem-solving skills.

Our Offer We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.

MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website.

TeamMAHLE is diverse — and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions? [e-mail]