Export Agent (PM) - Mon -Fri (8:00pm - 4:30am)

DHL Express; Erlanger (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Programs

401K with match

Medical/Dental/Vision

Tuition Reimbursement

Paid Time Off

Paid Leave

Employee Discount

EAP & Work Life Program

Training Opportunities

Job summary

DHL Express is seeking an Export Agent in Erlanger, KY to support customs clearance. You will contact customers to secure documentation, review invoices and air waybills, and ensure compliance with US regulations for fast delivery.

Ideal candidates have 1–3 years in customer service or logistics, strong communication skills, and the ability to obtain a SIDA badge. This is an on-site role offering competitive pay and benefits.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of customer service experience preferred.
• 1 year experience in transportation or customs preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications.
• Good oral and written communication, problem solving and interpersonal skills.
• Candidates must be able to obtain and maintain a SIDA badge.

Responsibilities

• Make contact with customers to obtain correct documentation for US customs and government requirements.
• Research tariff codes through government sources.
• Process requests for extensions and cancellation of shipments.
• Ensure compliance with government regulations by providing missing information.
• Maintain communication with all departments (internal/external).
• Review documents to determine information needed for customs clearance.
• Communicate shipment status with origin and destination locations.
• Verify shipment documents for accuracy and correctness.
• Assign shipments for correction and ensure accurate data in DHL Clearance.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Phone etiquette

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

What makes DHL great?

Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today...

We have an immediate career opportunity for a qualifiedExport Agent to join our Customs Support team. As anExport Agent, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer’s shipment. In order to do this, we have to comply with government regulations. In addition, agents will also be asked to examine various documents including invoices and air way bills.

Key Responsibilities

• Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
• Research tariff codes through government websites
• Processes all requests for extensions and cancellation of shipments
• Comply with government regulations by supplying missing customer information
• Maintain lines of communication with all departments. (internal/external)
• Review documents to determine information needed for Customs clearance
• Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
• Verify shipment documents for accuracy
• Assign shipments for correction
• Ensure correct and accurate information transmitted in DHL Clearance

Skills & Qualifications

• High School Diploma or Equivalent
• Overtime is required
• 1-3 years of customer service experience preferred
• 1 year experience in transportation or customs preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
• Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must.
• This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.