Customs Clearance & Amendments Specialist

DHL Express; Erlanger (KY); On-site; USD 50,000 - 72,000; Full time

Job summary

DHL Express in Erlanger, KY is seeking an Amendment Agent to ensure timely clearance of unmanifested and overage shipments through U.S. Customs and the DHL network, coordinating with internal stations and customs officials for smooth movement.

The role requires strong analytical, organizational, and communication skills, plus experience with DHL systems and air freight operations. Physical ability to lift up to 70 lbs and readiness for varied weather conditions are needed.

Qualifications

• High School Diploma or GED required.
• Experience using DHL systems and programs; familiarity with customs processes.
• Experience in customs brokerage, logistics, or air freight operations preferred.

Responsibilities

• Process inbound and outbound freight for U.S. Customs clearance per DHL and regulatory rules.
• Review overage and unmanifested shipments for accuracy and speed.
• Coordinate with customs and internal teams to resolve delays and secure releases.
• Monitor shipment status and provide updates to origin/destination stations.
• Use DHL systems for tracking, entry processing, and reporting.
• Investigate discrepancies with strong analytical and problem-solving skills.
• Maintain compliance with company policies, regulations, and security procedures.

Skills

Analytical

Organizational

Problem-solving

Communication

English proficiency

Education

High School Diploma or GED

Tools

DHL systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

ACA/HMS/DCE systems

Job description

DHL Express in Erlanger, KY is seeking an Amendment Agent to ensure timely clearance of unmanifested and overage shipments through U.S. Customs and the DHL network, coordinating with internal stations and customs officials for smooth movement.

The role requires strong analytical, organizational, and communication skills, plus experience with DHL systems and air freight operations. Physical ability to lift up to 70 lbs and readiness for varied weather conditions are needed.