Expo - Bilingual Preferred

Los Dos Potrillos; Denver (CO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee meal per shift

401(k)

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Los Dos Potrillos is seeking a Restaurant Expo (Expeditor) to ensure smooth kitchen-to-table coordination, verify orders, and maintain quality and timing in a fast-paced dining room. You will work closely with kitchen and front-of-house staff, prioritize orders, communicate clearly, and help deliver a positive dining experience.

This role requires strong multitasking, attention to detail, and a collaborative approach in a busy restaurant environment.

Qualifications

• Excellent communication and coordination skills.
• Ability to manage multiple orders and prioritize.
• Knowledge of restaurant policies and service standards.

Responsibilities

• Order Coordination: Receive and organize incoming food orders from the kitchen; verify that each dish meets quality standards before leaving the kitchen.
• Communication: Convey order details, special requests, and timing requirements between kitchen and front-of-house; ensure clarity to avoid delays.
• Quality Control: Inspect each dish for presentation and accuracy before serving.
• Timing and Prioritization: Coordinate timing of dishes for simultaneous service; prioritize orders based on dining room traffic and requests.
• Expedite Service: Ensure orders are delivered to correct tables; work with servers to manage pace of service.
• Problem Resolution: Address order discrepancies promptly and collaborate with kitchen to resolve timing or accuracy issues.
• Organization: Maintain clean workspace; track open orders to ensure timely attention.
• Menu Knowledge: Stay informed about ingredients, preparation methods and specials; assist servers with questions.
• Team Collaboration: Foster positive collaboration with kitchen and front-of-house staff; support during busy periods.
• Adherence to Policies: Follow health and safety regulations to maintain a safe environment.

Skills

Multitasking

Communication

Teamwork

Job description

Benefits

• Employee meal per shift
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Position: Expo

Reports to: Management Team: GM, AGM, Hospitality Manager, and Floor Manager.

Summary

The role of a Restaurant Expo, short for Expeditor, is crucial in ensuring the smooth and efficient flow of operations in a restaurant. The expo acts as a liaison between the kitchen staff and the front-of-house team, playing a pivotal role in coordinating food orders, ensuring accuracy, and maintaining overall quality control.

Responsibilities

• Order Coordination:
  • Receive and organize incoming food orders from the kitchen.
  • Verify that each dish meets the established quality standards before it leaves the kitchen.
• 2. Communication:
  • Effectively communicate with the kitchen staff, chefs, and front-of-house team to convey order details, special requests, and timing requirements.
  • Facilitate clear communication between the kitchen and serving staff to avoid any misunderstandings or delays.
• 3. Quality Control:
  • Inspect each dish to ensure it meets the restaurant's presentation and quality standards before it is sent to the dining area.
  • Check that all components of a dish are included and that it aligns with customer specifications.
• 4. Timing and Prioritization:
  • Coordinate the timing of various dishes to ensure that they are ready to be served simultaneously, maintaining consistency in service.
  • Prioritize orders based on dining room traffic, special requests, or specific customer needs.
• 5. Expedite Service:
  • Ensure that all orders are delivered to the correct tables promptly.
  • Work closely with servers to manage the pace of service and avoid bottlenecks in the dining experience.
• 6. Problem Resolution:
  • Address any issues or discrepancies in orders promptly and professionally.
  • Collaborate with kitchen staff to resolve any challenges related to order accuracy or timing.
• 7. Organization:
  • Maintain an organized and clean workspace to facilitate efficient order handling.
  • Keep track of open orders, ensuring that each one is attended to in a timely manner.
• 8. Menu Knowledge:
  • Stay informed about the menu, including ingredients, preparation methods and any specials.
  • Assist servers with any questions they may have about the dishes.
• 9. Team Collaboration:
  • Foster a positive and collaborative working relationship with kitchen and front-of-house staff.
  • Provide support to team members during busy periods.
• 10. Adherence to Policies:
  • Follow all restaurant policies, including health and safety regulations, to ensure a safe and clean working environment.

A successful Restaurant Expo is a multitasker with excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced restaurant environment. They play a crucial role in delivering a positive dining experience by ensuring that orders are accurate, well-timed, and meet the restaurant's quality standards.