Expo - Bilingual Preferred

Ramirez Hospitality Group; Denver (CO); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Employee meal per shift

401(k)

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Ramirez Hospitality Group in Denver, CO is seeking a Restaurant Expo to ensure smooth kitchen-to-floor coordination, verify order accuracy, and uphold quality standards for timely service.

The Expo coordinates between kitchen and servers, manages order flow, communicates special requests, and helps maintain a clean, organized workspace in a fast-paced environment.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Collaborative mindset to support kitchen and service teams.

Responsibilities

• Coordinate orders between kitchen and dining room.
• Verify dish accuracy and proper presentation before serving.
• Prioritize and pace service to avoid delays.
• Maintain an organized, clean expo area.
• Communicate special requests and timing clearly to staff.

Skills

Communication

Multitasking

Time management

Team player

Job description

Benefits:

• Employee meal per shift
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Position:

Expo

Reports to:

Management Team: GM, AGM, Hospitality Manager, and Floor Manager.

Summary:

The role of a Restaurant Expo, short for Expeditor, is crucial in ensuring the smooth and efficient flow of operations in a restaurant. The expo acts as a liaison between the kitchen staff and the front-of-house team, playing a pivotal role in coordinating food orders, ensuring accuracy, and maintaining overall quality control.

The primary responsibilities of an Expo include:

• Order Coordination:
  • Receive and organize incoming food orders from the kitchen.
  • Verify that each dish meets the established quality standards before it leaves the kitchen.
• Communication:
  • Effectively communicate with the kitchen staff, chefs, and front-of-house team to convey order details, special requests, and timing requirements.
  • Facilitate clear communication between the kitchen and serving staff to avoid any misunderstandings or delays.
• Quality Control:
  • Inspect each dish to ensure it meets the restaurant's presentation and quality standards before it is sent to the dining area.
  • Check that all components of a dish are included and that it aligns with customer specifications.
• Timing and Prioritization:
  • Coordinate the timing of various dishes to ensure that they are ready to be served simultaneously, maintaining consistency in service.
  • Prioritize orders based on dining room traffic, special requests, or specific customer needs.
• Expedite Service:
  • Ensure that all orders are delivered to the correct tables promptly.
  • Work closely with servers to manage the pace of service and avoid bottlenecks in the dining experience.
• Problem Resolution:
  • Address any issues or discrepancies in orders promptly and professionally.
  • Collaborate with kitchen staff to resolve any challenges related to order accuracy or timing.
• Organization:
  • Maintain an organized and clean workspace to facilitate efficient order handling.
  • Keep track of open orders, ensuring that each one is attended to in a timely manner.
• Menu Knowledge:
  • Stay informed about the menu, including ingredients, preparation methods, and any specials.
  • Assist servers with any questions they may have about the dishes.
• Team Collaboration:
  • Foster a positive and collaborative working relationship with kitchen and front-of-house staff.
  • Provide support to team members during busy periods.
• Adherence to Policies:
  • Follow all restaurant policies, including health and safety regulations, to ensure a safe and clean working environment.

A successful Restaurant Expo is a multitasker with excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced restaurant environment. They play a crucial role in delivering a positive dining experience by ensuring that orders are accurate, well-timed, and meet the restaurant's quality standards.