Expediter (Expo)

KaTom Restaurant Supply, Inc; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Kennedy Concepts is seeking an Expo (Expediter) to bridge the kitchen and dining room, ensuring food is prepared, plated, and delivered to guests in a timely and accurate manner. This role is crucial to maintaining the restaurant's flow and presentation standards.

Attention to detail, effective communication, and organizational skills are essential as you coordinate orders, check for special requests, and manage movement between kitchen and service areas.

Qualifications

• Previous experience in a restaurant environment is preferred, especially in expediting or food runner roles.
• Excellent verbal communication to relay information between kitchen staff, servers, and guests.
• Strong attention to detail to ensure accuracy in orders and presentation.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to work standing for long periods and lift up to 60 pounds as needed.

Responsibilities

• Communicate effectively between kitchen staff, servers, and management to ensure orders are completed accurately and promptly.
• Ensure dishes are properly plated and meet presentation and quality standards.
• Check orders for accuracy in ingredients, special requests, and dietary restrictions.
• Oversee timing of food orders to ensure timely delivery to the dining room.
• Keep expo station clean and organized, with working tools and equipment.
• Communicate with servers about order status, timing, and any guest requests or concerns.
• Occasionally assist in delivering food to guests during busy periods.
• Monitor inventory levels at the expo station and inform management when supplies are low.
• Collaborate with kitchen and front-of-house staff to ensure smooth service and guest satisfaction.
• Address and resolve issues related to incorrect orders, food quality, or delays.

Skills

Verbal communication

Attention to detail

Multitasking

Teamwork

Time management

Job description

Kennedy Concepts’ mission is to enrich thelives of our guests and our team members. We do this through serving thehighest level of food quality, bar drink quality, and legendary guest servicein a clean and comfortable environment with an energetic ambiance. We believein treating our team members and guests like family and know that our successdepends upon creating and retaining a team capable of delivering an exceptionaldining experience to every guest, every time and creating memories our guestswill never forget.

Summary of Position

AnExpo (Expediter) will be the bridge between the kitchen and the dining room,ensuring that food is prepared, plated, and delivered to guests in a timely andaccurate manner. This role is crucial in maintaining the flow of therestaurant, organizing orders, and ensuring that the final presentation ofdishes meets the restaurant's standards. Attention to detail, communication,and organizational skills are key to ensuring a smooth dining experience.

Duties &Responsibilities

• Communicateeffectively between kitchen staff, servers, and management to ensure thatorders are completed accurately and promptly.
• Ensurethat all dishes are properly plated and meet the restaurant’s standards forpresentation and quality.
• Checkorders before they are sent to ensure accuracy in ingredients, specialrequests, and dietary restrictions.
• Overseethe timing of food orders to ensure that all items are delivered to the diningroom in a timely manner, ensuring no delays or incorrect orders.
• Keepthe expo station clean and organized, ensuring that all tools and equipment arein proper working condition.
• Communicatewith servers regarding order status, timing, and any special requests orconcerns from guests.
• Occasionallyassist in delivering food to guests, especially during busy periods or whennecessary.
• Monitorinventory levels of items needed at the expo station, such as garnishes,condiments, and utensils, and inform management when supplies are low.
• Workclosely with kitchen team members, servers, and management to ensure smoothservice and guest satisfaction.
• Addressand resolve any issues related to incorrect orders, food quality, or delays,ensuring that customer satisfaction is maintained.
• Abilityto think quickly and address any issues or discrepancies in a professional andcalm manner.
• Strongteamwork skills and the ability to collaborate with kitchen and front-of-house team.

Qualifications

• Previousexperience in a restaurant environment, especially in an expediting or foodrunner role, is preferred.
• Excellentverbal communication skills to clearly relay information between kitchen staff,servers, and guests.
• Strongattention to detail to ensure accuracy in orders, food presentation, and guestrequests.
• Abilityto manage multiple tasks at once and keep the work area organized andefficient.
• Abilityto work in a fast-paced environment and manage time effectively to ensuretimely delivery of orders.
• Workin a standing position for long periods of time (up to 5 hours).
• Safelylift bags, cases and stacks weighing up to 60 pounds as needed.