Expert Field Service Technician

Ebro Electronic GmbH; Midland (TX); Hybrid; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company contribution

Paid time off

Parental leave

Tuition reimbursement

Job summary

Xylem is seeking an Expert Field Service Technician to perform field service activities at customer sites across multiple systems. You will troubleshoot complex equipment, maintain safety standards, and manage parts and documentation with minimal supervision.

Strong communication with customers and teammates is essential. The role requires 3–7 years of technical experience, DOT/clearances, and willingness to travel.

Qualifications

• Experience in electrical, mechanical, diesel, or fusion systems across multiple platforms.
• Ability to troubleshoot complex field issues and communicate findings clearly.
• Strong customer-service orientation and safety-conscious approach.

Responsibilities

• Create and maintain a safe working environment at customer sites.
• Lead, coach, and motivate junior technicians when needed.
• Travel to customer sites as required and manage field activities.

Skills

Electrical

Mechanical

Diesel equipment

Fusion experience

Independent work

Strong technical knowledge

Microsoft Office

Smart devices

Customer service

Troubleshooting

Tools

Microsoft Office

CRM systems

Job description

## Expert Field Service TechnicianBewerbenremote type: Fernarbeiterlocations: Midland, Texastime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R49839Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.**Job Description**The Expert Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with advanced and complex systems, proactively troubleshoots systems, works with mechanical, electrical, and diesel equipment, conducts preventative maintenance and manages parts inventory, and anticipates and corrects safety issues related to both Company- and Customer-owned equipment. This position involves direct customer interaction and may require work across multiple systems, locations, and customers.### ### ResponsibilitiesTo perform the job successfully, an individual must be able to perform each essential duty satisfactorily.* Create and maintain a safe working environment and culture within the organization.* Take care of company property.* Demonstrate a high-impact culture through innovation, accountability, and empowerment.* Function effectively in a team environment.* Work with little to no supervision.* Work independently and demonstrate the ability to lead, coach, guide, and motivate others.* Some Travel Required### Driving Requirements* Completion of Driver Application for Employment.* Motor Vehicle Report (MVR).* Completion of required forms### Experience Requirements* Ability to obtain all required customer clearances (TWIC, DISA, etc.).* Ability to obtain a DOT Medical Card.* Clean driving record.* Previous technical work experience preferred.* 3–7 years of technical work experience.### Skill Requirements* Electrical, mechanical, diesel, and/or fusion experience depending on business unit.* Ability to work independently without direct supervision and provide coaching and training to junior-level technicians.* Strong technical knowledge.* Experience with Microsoft Office applications and smart devices.* Strong customer service skills.* Demonstrates critical thinking and troubleshooting abilities.* Ability to synthesize technical information and communicate it clearly.* Ability to derive insight from customer experiences to produce outcomes and solve problems in novel and unexpected situations.### Compensation & Benefits**The estimated pay range for this position is $32 to $36 per hour. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.**Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation