Expert Service Center Technician

Ebro Electronic GmbH; Rockford (IL); On-site; USD 48,000 - 51,000; Full time

Job summary

Xylem is seeking an Expert Service Center Technician to perform service activities at service center locations in Rockford, IL. The role involves working with mechanical, electrical, and plumbing systems, preventive maintenance, troubleshooting, and supporting shop and yard tasks.

You will travel up to 20% and may interface with customers. A high school diploma is required; CDL Class A or B endorsements are preferred.

Qualifications

• High school diploma or equivalent; ability to obtain CDL
• CDL Class A or B endorsements preferred, not required
• Technical certifications or military technical experience preferred

Responsibilities

• Perform preventive maintenance, inspections, and repairs on mechanical, electrical, and plumbing systems
• Maintain a safe working environment and follow procedures
• Travel up to 20% and interface with customers as needed
• Assist with shop and yard tasks as required

Skills

Mechanical electrical plumbing skills

Troubleshooting

Critical thinking

Communication

Safety awareness

Education

High school diploma

CDL Class A or B (endorsed)

Technical certifications

Tools

Microsoft Office

Job description

## Expert Service Center TechnicianBewerbenremote type: Vor Ortlocations: Rockford, Illinoistime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R50186Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.The Expert Service Center Technician is responsible for performing service activities at service center locations in a safe and efficient manner. This role includes working with mechanical, electrical, and plumbing systems, performing preventative maintenance, troubleshooting equipment issues, assisting with shop and yard work, and ensuring a safe work environment. The position may occasionally interface with customers.### **Key Responsibilities*** Maintain a safe working environment and culture* Take care of company property and equipment* Demonstrate accountability, innovation, and empowerment in all tasks* Function effectively as part of a team and work independently with minimal supervision* Lead, coach, and mentor junior technicians as needed* Perform preventative maintenance, inspections, and repairs on mechanical, electrical, and plumbing systems* Assist with general shop and yard tasks as required* Communicate clearly and professionally with coworkers and customers* Travel to customer or job sites as needed (up to 20%)### **Education & Certifications****Required:*** High school diploma or equivalent* Capable of obtaining a CDL (Class A or B) with applicable endorsements – preferred, not required**Preferred:*** Technical or trade school background* Technical certifications, industry-specific licenses, or military technical experience### **Experience*** 3–7 years of technical experience in mechanical, electrical, or plumbing work* Experience with customer service* Experience working independently without direct supervision### **Skills & Competencies*** Strong mechanical, electrical, or plumbing skillset* Ability to troubleshoot and resolve technical problems* Critical thinking and problem-solving skills* Ability to synthesize technical information and communicate it clearly* Microsoft Office proficiency* Strong safety awareness and adherence to procedures### **High-Impact Behaviors*** **Continuous Professional Development:** Seek opportunities for self-improvement and stay updated on industry trends* **Collaboration & Teamwork:** Work well with others, contribute to team goals, and value diverse perspectives* **Results-Driven Performance:** Focus on achieving objectives efficiently and effectively### **Driving & Travel Requirements*** Ability to complete driver-related forms and background checks* Clean driving record* DOT Medical Card – if applicable* Travel up to 20%, including occasional overnight stays### **Work Environment*** Outdoor work is required* Shop and yard work included* Physical activity may include lifting, standing, and moving equipmentWho We Are Looking For: Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.The estimated salary range for this position is $35-37 an hour. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation