Senior Field Service Technician

Ebro Electronic GmbH; Lowell (MA); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

PTO & Holidays

Career Development

Job summary

Xylem is seeking a Senior Field Service Technician to perform field service activities at customer sites in a safe, efficient manner. This role involves installation work on civil and mechanical equipment and identifying safety issues on Company and Customer owned assets.

Ideal candidates are mechanically inclined with HVAC, electrical, plumbing, or construction backgrounds. You will interface with customers, travel locally, work with multiple technologies, and contribute to a culture of

Qualifications

• HS diploma or equivalent.
• Able to pass background check & pre-employment drug screen.
• Clean driving record.
• Water treatment experience highly preferred.
• HVAC experience highly preferred.
• 2 to 5 years of technical work experience.

Responsibilities

• Execute field service activities at customer sites safely and efficiently.
• Install and service civil and mechanical equipment and address safety issues.
• Interface with customers and work at multiple sites with various technologies.
• Collaborate in a team, communicate clearly, and apply critical thinking.

Skills

Electrical ability

Mechanical ability

Problem solving

Customer service experience

Critical thinking

Team player

Education

HS diploma or equivalent

Tools

Microsoft Office

Smart devices

Job description

## Senior Field Service TechnicianBewerbenremote type: Vor Ortlocations: Lowell, Massachusettstime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R45825Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.**The Role:** The Senior Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes works with civil and mechanical equipment conditions, conducts installations and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.**Who We Are Looking For:**Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: **solving water to create a more sustainable world**. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.* Create and maintain safe working environment and culture within the organization* Take care of company property* Demonstrates high impact culture through innovation, accountability and empowerment* Must be able to function in a team environment* Willingness to learn* Usually works with direct supervision but can work independently if needed**Travel Requirements:*** Local travel**Qualifications:*** HS diploma or equivalent* Ability to pass background check & pre-employment drug screen* Clean driving record* Water treatment experience highly preferred* HVAC experience highly preferred* 2 to 5 years of technical work experience**Skill Requirements:*** Electrical, mechanical ability* Lead by example* Work without direct supervision* Technically sound* Experience with Microsoft Office including smart devices* Must have customer service experience* Demonstrates critical thinking and troubleshooting ability* Synthesizes technical information and communicates it clearly* Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways**What we offer:*** Health, Dental and Vision insurance available on your 1st day of employment* Generous retirement savings plan* Generous PTO package and paid holidays* Career progression and development plans* Company wellness, rewards and recognition, and employee discount programs\*\*The estimated salary range for this position is $28 to $32/hourly. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement\*\*Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation