Experiential Marketing Client Success Lead

Invision; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Profit-sharing opportunities

Paid time off

Holiday closures

Job summary

Invision seeks a Client Success Manager to support Vice Presidents of Client Success, nurture existing relationships, and collaborate with internal teams to bring projects to life. The role spans across client management and the sales cycle, ensuring processes are followed and programs exceed expectations.

You will partner with internal teams, manage timelines, and help drive successful outcomes for clients while aligning with agency goals and standards.

Qualifications

• A minimum of 1–3 years of experience in event or related industries in an account and/or sales support capacity.
• Strong project management and organizational skills.
• Excellent communication and relationship-building abilities.

Responsibilities

• Manage day-to-day client needs, ensuring projects and programs run smoothly
• Establish project requirements, priorities, and timelines, tracking progress and deliverables
• Document and share meeting notes, including action items and next steps
• Collaborate with cross-functional teams across time zones and manage vendor/partner relationships
• Build strong, long-term relationships with clients and ensure coordination of program deliverables
• Maintain project documentation, financial tracking, and regular status updates
• Support financial processes, including budget reviews and invoicing
• Contribute to both internal and client-facing post-project reviews
• Schedule and drive regular meetings with managers and account teams, providing timely reporting and feedback
• Archive all project elements in alignment with established procedures
• Support special projects as requested by leadership

Skills

Client management

Project management

Communication

Relationship building

Job description

Invision seeks a Client Success Manager to support Vice Presidents of Client Success, nurture existing relationships, and collaborate with internal teams to bring projects to life. The role spans across client management and the sales cycle, ensuring processes are followed and programs exceed expectations.

You will partner with internal teams, manage timelines, and help drive successful outcomes for clients while aligning with agency goals and standards.