Client Success Lead for Experiential Programs

Aardvark-Studios; Conshohocken (Montgomery County); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Paid time off

Medical / Dental / Vision benefits

Life insurance, short & long-term disb

Retirement matching after 1 year

On-site private-use gym

Dog-friendly workspace

Job summary

Aardvark Studios seeks a Client Services Manager to own everything after the sale, serving as the client’s single point of contact from kickoff through recap and renewal. You will advocate for clients inside the studio and lead collaboration across Creative, Fabrication, Fleet, and Field teams to ensure delivery and success.

You will manage program KPIs, maintain proactive communication, and protect scope, budget, and timeline while driving renewals and expansions with agency partners and brands.

Qualifications

• 5–7+ years in client services, account management, or program management in experiential/event marketing
• Experience leading cross-functional teams and coordinating multi-stakeholder programs
• Proven ability to manage six-figure budgets and track KPIs effectively
• Strong communication, client advocacy, and renewal/upsell capabilities

Responsibilities

• Owns full client/program ownership post-sale from kickoff to recap and renewal
• Lead program kickoffs, set timelines, and define success criteria with clients
• Manage client communications, approvals, scope changes, and change orders
• Track KPIs, provide real-time reporting, and drive course corrections when needed
• Coordinate cross-functional teams (Creative, Fabrication, Fleet, Facilities) to deliver programs
• Ensure budget discipline, invoicing, and risk management across programs
• Mentor Coordinators and contribute to Client Services standards

Skills

Client services

Account management

Program management

Budget management

KPI reporting

Education

Bachelor's degree

Job description

Aardvark Studios seeks a Client Services Manager to own everything after the sale, serving as the client’s single point of contact from kickoff through recap and renewal. You will advocate for clients inside the studio and lead collaboration across Creative, Fabrication, Fleet, and Field teams to ensure delivery and success.

You will manage program KPIs, maintain proactive communication, and protect scope, budget, and timeline while driving renewals and expansions with agency partners and brands.